No. We only review technical configuration information. We do not access ticket messages, customer PII, organisation records or any sensitive commercial data. Your operational and customer data remains untouched.
Our specialists review your Zendesk configuration, workflows, routing, triggers, automations, macros, fields and overall platform structure. You’ll receive a clear report outlining what’s working, what isn’t, and where optimisation will deliver the biggest impact.
Minimum, time-boxed access with clear controls and audit. No end-user PII is required for initial scoping.
Yes. We co-design, build and enable your team with admin/advisor training and playbooks.
From targeted improvements in days to full implementations in weeks.
We begin with a short scoping call, align outcomes and access, then propose a clear plan and timeline.
No, we work with many CX tech stacks. Zendesk is a core strength, and also Amazon Connect, and we also support your wider CX stack, including telephony, WFM/QA, knowledge and analytics.
We track key CX metrics such as CSAT, NPS, first contact resolution, and response times to ensure continuous service improvements.
We adhere to GDPR and other industry-specific regulations, ensuring secure customer data handling across all touchpoints.
Yes, we offer real-time analytics and performance reporting, helping businesses make data-driven decisions to enhance customer engagement.
We adhere to GDPR and other industry-specific regulations, ensuring secure customer data handling across all touchpoints.
Absolutely. We offer sales enablement, cross-selling, and retention strategies to help brands drive revenue while maintaining excellent customer relationships.