Providing intelligent solutions that help brands build stronger customer relationships

Ventrica is the trusted customer service and customer experience partner of choice for some of the world’s best-known brands.

As an innovative customer service outsourcer, we lead rather than follow, developing our own software and technologies such as Ventrica AI and Ventrica CSAT that blazes a trail in the very latest digital communication technologies and techniques.

Our talented CX staff are unrivalled brand ambassadors for our clients. It’s why we’re renowned and recognised as one of Europe’s leading customer management outsourcers, chosen by brands who are looking for more than just a customer service partner.

So, if you’re as passionate about customer service as we are, and you want a partner who will help transform your end-to-end customer experience, then we’d love to hear from you!

Ventrica – more than just your customer service partner.

Most Effective Application of Technology – Europe 2022

Winner

Most Effective Application of Technology – Europe 2022
Outsourced Contact Centre of the Year – Europe 2022

Winner

Outsourced Contact Centre of the Year – Europe 2022
Best Small Customer Service Team – Europe 2021

Winner

Best Small Customer Service Team with Charlotte Tilbury – Europe 2021
A global eco-system offering world-class customer service

A global eco-system offering world-class customer service

We have the solutions and the locations to suit your needs

Ventrica offers clients a range of locations, language skills, and pricing structures across a wide range of potential regions that will offer growth opportunities for Ventrica’s customers. The Ventrica global eco-system.

Viewed through a single pane of glass, we will provide a real-time view of resources across the globe, creating the ability to gain access to markets and resources that deliver an outstanding customer experience, and cost efficiencies, aligned with the client brand, and retain the importance of a true partnership approach at the core of the solution.

You may know Ventrica as a leading figure in business process outsourcing our CX change partner

Ventrica now has expanded its reach to offer bespoke software solutions to the technology marketplace.

Our in-house developers, working with globally recognised hospitality and retail clients, have developed a suite of software products that can be used by any Contact Centre or on-seller and integrated with existing systems to enhance customer experience.

Contact us today
Ventrica AI

Ventrica AI

Ventrica A.I. is custom-built artificial intelligence software to specifically meet the needs of Contact Centres faced with a volume of unstructured contacts, tickets and client questions. This includes AI classification, AI summarisation and an AI FAQ bot.

Learn more Ventrica AI

Ventrica Customised CSAT

Ventrica Customised CSAT is specifically designed to collect feedback from customers after their engagement with the contact centre, providing valuable insights into their overall experience. This helps businesses stay ahead of their competition and fosters customer loyalty.

Ventrica Customised CSAT

Harnessing the Power of AI in Contact Centres

Download the whitepaper "Harnessing the Power of AI in Contact Centres" to discover innovative strategies for leveraging artificial intelligence to enhance customer service efficiency and satisfaction.

Harnessing the Power of AI in Contact Centres

Latest news

How to Start Harnessing the Power of AI in the Contact Centre How to Start Harnessing the Power of AI in the Contact Centre

While Chat GPT and the like are the shiny new arrivals in town, AI is about much more than chatbots.

Articles
Looking boldly into the Emotive CX future - An interview with Ventrica CEO, Iain Banks (part 2) Looking boldly into the Emotive CX future - An interview with Ventrica CEO, Iain Banks (part 2)

Introducing part-two of the dive deep into the future of Customer Experience with Ventrica’s CEO Iain Banks.

Articles
Looking boldly into the Emotive CX future - An interview with Ventrica CEO, Iain Banks (part 1) Looking boldly into the Emotive CX future - An interview with Ventrica CEO, Iain Banks (part 1)

Our CEO Iain Banks talks looking boldly into the Emotive CX future.

Articles