VENTRICA COVID-19 StatementA message for our customers

We know and understand how difficult and challenging these times are for everybody in what is probably one of the most uncertain and extraordinary periods in living memory.

Our priority throughout this continues to be our staff wellbeing and delivering ongoing and uninterrupted services to our clients.

Ventrica commenced preparation for this situation in early March, and by the 23rd of the month had 95% of our workforce deployed from home. Here now in April we have over 800 staff continuing to work without interruption in the safety of their homes. Our centres remain closed until further notice.

Alongside continuing to service our existing clients we are also handling consumer enquiries and doing back-office administration and document checking for a number of well-known, national, Covid-19 initiatives, and we are fulfilling this work with a significant volume of staff. We have capacity still for a further 250 people should other organisations require contact centre support.

Our work at home solution allows us to handle omni-channel customer contact, exactly as we would do from within our contact centres, without putting our staff in a position of risk.

Training for new projects is undertaken in a video classroom environment, and quality, reporting, and customer insight remains unaffected.

Stay safe and well and we are here to support you should you need us.

Ventrica

The Customer Experience Specialists

Omnichannel

Customer service through
every channel

With customers expecting service through multiple channels, we ensure a quality experience however they make contact.

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Calls

A key communication strategy

The telephone is still the most widely available, easy to use and preferred method for a customer to contact your organisation.

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Emails

Professional response management

Email is an essential business tool and still a highly preferred channel for customers to communicate with organisations.

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Web Chat

Online customer support

Our web chat service helps your business to increase sales, reduce revenue loss and provide a valuable service to your customers.

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Social Media

We ensure you have a cohesive social media strategy that engages both existing and prospective customers alike.

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Review Moderation

Proactive monitoring and management

With proactive review moderation, monitoring and management, Ventrica protect and boosts your business’s reputation.

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Intelligent Omnichannel and Multilingual Outsourced Customer Service & Sales

Ventrica is an outsourced contact centre providing intelligent solutions to help our clients build stronger customer relationships. From handling the response to a one off advertising campaign, through to providing a bespoke, fully outsourced customer service facility, we’re passionate about service excellence.

But it doesn’t stop at customer service – we’re passionate about selling too and can help you with a strategic telemarketing campaign or an ongoing multichannel customer contact strategy.

To understand why Ventrica is the contact centre partner of choice for some truly amazing brands, take a look at our latest videos below or have a browse of our services above!

+44 (0) 1702 445860

Quality and attention to detail underpins everything we do.

The Ventrica seal of approval

Channels

Ventrica delivers dedicated support through a range of different channels, so your customers receive an exceptional service however they make contact.

Intelligent Omnichannel and Multilingual Outsourced Customer Service & Sales

Ventrica is an outsourced contact centre providing intelligent solutions to help our clients build stronger customer relationships. From handling the response to a one off advertising campaign, through to providing a bespoke, fully outsourced customer service facility, we’re passionate about service excellence.

But it doesn’t stop at customer service – we’re passionate about selling too and can help you with a strategic telemarketing campaign or an ongoing multichannel customer contact strategy.

To understand why Ventrica is the contact centre partner of choice for some truly amazing brands, take a look at our latest videos below or have a browse of our services above!

+44 (0) 1702 445860

Quality and attention to detail underpins everything we do.

The Ventrica seal of approval

Watch our videos

We’re incredibly proud of our people and our environment.

Watch our videos and get a sneak preview of the unique ethos and culture that has helped make Ventrica the success it is today.

Why not come and see us too? You’ll witness in real-time how we deliver award winning customer service for some of the world’s best-known brands.

See the Video Library

Ventrica clapperboard

Accreditations and Awards

Ventrica's excellence has been recognised by the following industry-leading authorities…

  • Partnership of the Year Awards 2015 - Winner
  • European Contact Centre and Customer Service Awards 2015
  • UK National Contact Centre Awards 2016
  • UK National Contact Centre Awards 2018 Gold Winner
  • UK National Contact Centre Awards 2018 Bronze Winner
  • European Contact Centre Highly Recommended 2017
  • European Contact Centre Gold Winner 2017
  • European Contact Centre Silver Winner 2018
  • UKCCF Awards 2018
  • The Sunday Times Fast Track 100 2018
  • London and South East - Contact Centre Of The Year 2016 - Winner
  • London and South East - Best Outsourced Partnership 2016 - Finalist
  • London and South East - Advisor Of The Year 2017 - Winner
  • London and South East - Outsourcing Partnership of the Year 2017 - Winner
  • ISO 27001 : 2013
  • Call Centre Management Association
  • Financial Conduct Authority - FCA
  • SGS
  • UKAS Management Systems
  • ICO
  • Members of UK Contact Centre Forum - UKCCF