Ventrica is the trusted customer service and customer experience partner of choice for some of the world’s best-known brands.
As an innovative customer service outsourcer, we lead rather than follow, developing our own software and technologies such as Ventrica AI and Ventrica CSAT that blazes a trail in the very latest digital communication technologies and techniques.
Our talented CX staff are unrivalled brand ambassadors for our clients. It’s why we’re renowned and recognised as one of Europe’s leading customer management outsourcers, chosen by brands who are looking for more than just a customer service partner.
So, if you’re as passionate about customer service as we are, and you want a partner who will help transform your end-to-end customer experience, then we’d love to hear from you!
Ventrica – more than just your customer service partner.
Ventrica offers clients a range of locations, language skills, and pricing structures across a wide range of potential regions that will offer growth opportunities for Ventrica’s customers. The Ventrica global eco-system.
Viewed through a single pane of glass, we will provide a real-time view of resources across the globe, creating the ability to gain access to markets and resources that deliver an outstanding customer experience, and cost efficiencies, aligned with the client brand, and retain the importance of a true partnership approach at the core of the solution.
Ventrica now has expanded its reach to offer bespoke software solutions to the technology marketplace.
Our in-house developers, working with globally recognised hospitality and retail clients, have developed a suite of software products that can be used by any Contact Centre or on-seller and integrated with existing systems to enhance customer experience.
Ventrica A.I. is custom-built artificial intelligence software to specifically meet the needs of Contact Centres faced with a volume of unstructured contacts, tickets and client questions. This includes AI classification, AI summarisation and an AI FAQ bot.Learn more Ventrica AI
Ventrica Customised CSAT is specifically designed to collect feedback from customers after their engagement with the contact centre, providing valuable insights into their overall experience. This helps businesses stay ahead of their competition and fosters customer loyalty.
In this white paper, we look into why and how evolving customer preferences and advances in technology are transforming the customer experience.While we can’t all be Edison, Ford, or Bezos, we can certainly apply that type of thinking in our own roles to design new solutions for our customers and continue to improve existing ones.To do that, we need to understand what customers want today and how their preferences and demands are expected to change.
We explore how businesses can employ LLM bots like ChatGBT to enhance their CXArticles