Great CX begins with trusted partnerships. We act as an extension of your team, delivering expert consultancy, scalable support, and emotionally intelligent, tech-enhanced experiences.
Find out how
What makes customers stay?
Intelligent CX solutions that build stronger customer relationships
Ventrica blends human empathy, smart processes, and technology to create seamless customer experiences. We help brands build trust, loyalty, and lasting value - one meaningful interaction at a time.
Partnership & collaboration
It all starts with good understanding
Great CX starts with strong partnerships. At Ventrica, we work as an extension of your team, offering expert consultancy, scalable CX solutions, and cutting-edge cloud technology. As a trusted partner, we create seamless, intelligent, and emotionally engaging experiences that inspire customer loyalty and drive long-term business growth.
Operational & sustainable excellence
Streamline and optimise CX
Operational and Sustainable Excellence is the foundation of world-class CX. At Ventrica, we streamline, optimise, and elevate every interaction through scalable outsourcing, intelligent automation, and multilingual support. Our commitment to efficiency, quality, and sustainability ensures brands deliver seamless, cost-effective, and high-impact customer experiences – today and for the future.
- Back office processing
- Customer Data Platforms (CDP)
- CX outsourcing
- Intelligent automation
- Quality Assurance (QA)
- Rightshoring customer service
- Workforce Engagement Management (WEM)
- Workforce Management (WFM)
Digital & intelligence insight
Smarter and data-driven CX
Digital & Intelligence Insights power smarter, data-driven CX. At Ventrica, we combine AI, automation, and analytics to enhance every interaction. From real-time customer listening to personalised digital experiences, our solutions drive innovation, improve efficiency, and ensure brands stay ahead in an intelligent, connected, and customer-centric world.
- Customer sentiment analysis
- Customised CSAT
- Digital transformation
- Machine learning technology
- Ventrica AI
- Video CX
Emotive & brand experiences
Crafting seamless journeys
Emotive and brand experiences turn everyday interactions into lasting connections. At Ventrica, we craft seamless, omnichannel journeys that engage customers authentically. From multilingual support to AI-powered personalisation, we create meaningful moments that inspire loyalty, strengthen brand affinity, and ensure.
- Data privacy & protection
- Knowledge management
- Multilingual contact centre
- Omnichannel customer experiences
Our vision at Tommee Tippee is to be the No.1 destination for newborn parents, with a commitment to support parents on their individual journeys with empathy, expertise and speed. We were instantly impressed not only with the enhanced service Ventrica will offer the mums and dads we are supporting, but also by the advanced digital solutions we can now utilise to enable better self-service and instant support.
Anna Howes, Global Marketing Director, Tommee Tippee
Our Circle of Solutions: It’s how we transform CX
Our four value pathways blend strategy, technology, and emotional intelligence to unlock the full potential of customer experience.
How to deliver Emotive CX
Sample our articles, white papers and interviews
We are proud to be thought leaders in the world of emotive customer experiences and digital transformation. Here are a selection of pertinent articles, case studies, white papers and interviews. We would love your feedback.
Insights, blogs & articles
Redefining value in CX: From resolution to result
Forward-thinking brands are rewriting the CX rulebook, transforming customer service from a cost centre into a strategic growth engine, where emotionally intelligent interactions deliver measurable outcomes and LTV.
Insights, blogs & articles
Strategic benefits of outsourcing your contact centre & customer experience
Managing customer interactions is challenging. Many businesses outsource contact centres to specialists, ensuring expertise in customer experience and operations.
White papers
Turning customer interactions into revenue generating opportunities
Our new research shows how brands can earn up to £500 more per customer, every year – simply by delivering the human experiences people want.
Insights, blogs & articles
How much does it cost to outsource customer service?
Outsourcing customer service cuts costs and boosts efficiency, but hidden expenses exist. Ventrica provides tailored solutions for improved customer satisfaction.
Insights, blogs & articles
How your contact centre can make money & increase revenue
Contact centres boost revenue by cutting costs, offering more services, using automation, and optimizing upselling, improving both CX and profitability.
White papers
Creating brand advocacy through customer experience
Turn customers into brand advocates by delivering emotive, differentiated CX -building loyalty, engagement, and trust that drives sustainable growth.