Managed services
Clients typically see gains such as faster resolution times, improved CSAT, increased workflow efficiency and recovered monthly value through automation. We’re not just maintaining your system — we’re helping you grow its impact.
Our managed services typically start from £1,000/month, with scalable options based on the level of support and complexity required. We offer flexible tiers — from light-touch monitoring to fully embedded support with dedicated experts.
Yes — Zendesk (and other CX platforms) is powerful, but without regular tuning, you may miss out on key features, integrations and workflow improvements. We help you unlock the full value of your investment and keep your platform aligned with your CX goals.
Professional services help you build or transform your CX platform — managed services ensure it evolves and continues to perform. Think of it as the difference between building a car and having a trusted pit crew keeping it race-ready.
Our managed service provides ongoing platform administration, optimisation, and innovation across your CX stack — from Zendesk, Amazon Connect and other connected tools. We handle configuration, upgrades, reporting, and AI feature adoption, so your teams can focus on delivering great customer experiences.