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Licences

Yes, absolutely. Whatever your CX platform — from Amazon Connect to Salesforce or beyond — we’re here to support your licensing strategy and drive better customer experiences.

Yes — Zendesk licences are flexible. You can scale your plan up or down depending on your team’s needs, especially if you purchase through a certified partner like Ventrica.

Zendesk offers several plans, including:

  • Team – Ideal for small teams getting started with support
  • Growth – Adds automation and self-service tools
  • Professional – Includes advanced reporting and SLAs
  • Enterprise – Designed for complex operations and workflows
  • Enterprise Plus – Includes AI features and premium support
   

Zendesk licences give your team access to the platform’s customer service tools — from ticketing and live chat to AI agents and analytics. Each licence grants a user access to specific features based on the plan you choose.