Yes, absolutely. Whatever your CX platform — from Amazon Connect to Salesforce or beyond — we’re here to support your licensing strategy and drive better customer experiences.
When you buy through Ventrica, you don’t just get seats — you get: expert advice on the right plan for your business; help aligning platform features with your CX strategy; regular usage and value reviews; and support with renewals, scaling and platform evolution.
Yes — Zendesk licences are flexible. You can scale your plan up or down depending on your team’s needs, especially if you purchase through a certified partner like Ventrica.
Zendesk offers several plans, including:
- Team – Ideal for small teams getting started with support
- Growth – Adds automation and self-service tools
- Professional – Includes advanced reporting and SLAs
- Enterprise – Designed for complex operations and workflows
- Enterprise Plus – Includes AI features and premium support
Zendesk licences give your team access to the platform’s customer service tools — from ticketing and live chat to AI agents and analytics. Each licence grants a user access to specific features based on the plan you choose.
Clients typically see gains such as faster resolution times, improved CSAT, increased workflow efficiency and recovered monthly value through automation. We’re not just maintaining your system — we’re helping you grow its impact.
Our managed services typically start from £1,000/month, with scalable options based on the level of support and complexity required. We offer flexible tiers — from light-touch monitoring to fully embedded support with dedicated experts.
Yes — Zendesk (and other CX platforms) is powerful, but without regular tuning, you may miss out on key features, integrations and workflow improvements. We help you unlock the full value of your investment and keep your platform aligned with your CX goals.
Professional services help you build or transform your CX platform — managed services ensure it evolves and continues to perform. Think of it as the difference between building a car and having a trusted pit crew keeping it race-ready.
Our managed service provides ongoing platform administration, optimisation, and innovation across your CX stack — from Zendesk, Amazon Connect and other connected tools. We handle configuration, upgrades, reporting, and AI feature adoption, so your teams can focus on delivering great customer experiences.
We walk you through the findings, outline priority recommendations, and help you understand the impact of any inefficiencies. If you choose to move forward, we can support implementation, optimisation or further transformation work — at your pace.
Just a short discovery call and temporary admin-level access to your Zendesk instance. We don’t require documentation, process maps or deep CX strategy inputs — the health check focuses strictly on how your platform is configured today.