We deliver Emotive CX, transforming BPO into intelligent, emotionally connected experiences. From outsourced operations to digital enablement, we help brands build loyalty, efficiency and value through human experiences that perform brilliantly.
Through our Circle of Solutions, we unite people, process and technology to evolve BPO beyond service delivery. We combine operational excellence, digital innovation and data insight to optimise performance, balancing empathy, efficiency and results.
Every brand is on a unique journey. Some need rapid improvements, others are ready to reimagine CX at scale. BPO is no longer just about cost and capacity – it’s about connection. We help brands to create experiences that build loyalty and success.
With a personal welcome from our CEO Iain Banks and COO Ray Biggs
In summary
Our four value pathways blend strategy, technology, and emotional intelligence to unlock the full potential of customer experience – from light-touch digital services and professional support to full-scale transformation.
What do we mean by
Emotive CX at Ventrica means creating customer experiences that go beyond transactions to build genuine emotional connections. By combining human empathy, AI-driven insights, and personalised interactions, we ensure every touchpoint resonates with customers, driving brand loyalty, trust, and advocacy. It’s about making every interaction meaningful, memorable, and emotionally intelligent
Exceptional customer experience turns satisfied customers into passionate advocates. By delivering personalised, seamless interactions, brands foster trust, loyalty, and emotional connections – transforming every engagement into an opportunity to inspire advocacy and long-term growth.
Blending AI with human empathy to create emotive, personalised, efficient experiences
Standard interactions with minimal emotional engagement and basic automation
Seamless integration across voice, chat, social media and digital platforms
Often limited to siloed channels and disconnected systems
Official partnerships with leading CX platforms for seamless integration
Basic third-party integrations, not tailored for specific needs
Flexible digital licences and quick-start tools for rapid enablement and easy scaling
Rigid licensing models with long contracts and little flexibility
Expert professional services to advise, implement, and optimise CX solutions
Limited support beyond set-up, leaving clients to manage complexity alone
Proven track record across retail, travel, finance, FMCG and housing
Generalised approach with no deep sector expertise
Pioneering CX evolution with agile, tech-driven practices to scale transformation
Rigid, outdated service models with limited innovation.
Over 16 years of experience and backed by a reputable PE with financial security
Risk of partnering with firms lacking solid financial foundations
Prioritises collaboration and adapts to your brand’s voices and values
One-size-fits-all service approach
Adaptable, client-focused commitments designed to fit your evolving need
Inflexible terms with little room to adjust
Outcome-based models that link success to measurable results
Standard pricing models with no performance alignment
Blending AI with human empathy to create emotive, personalised, efficient experiences
Standard interactions with minimal emotional engagement and basic automation
Seamless integration across voice, chat, social media and digital platforms
Often limited to siloed channels and disconnected systems
Official partnerships with leading CX platforms for seamless integration
Basic third-party integrations, not tailored for specific needs
Flexible digital licences and quick-start tools for rapid enablement and easy scaling
Rigid licensing models with long contracts and little flexibility
Expert professional services to advise, implement, and optimise CX solutions
Limited support beyond set-up, leaving clients to manage complexity alone
Proven track record across retail, travel, finance, FMCG and housing
Generalised approach with no deep sector expertise
Pioneering CX evolution with agile, tech-driven practices to scale transformation
Rigid, outdated service models with limited innovation.
Over 16 years of experience and backed by a reputable PE with financial security
Risk of partnering with firms lacking solid financial foundations
Prioritises collaboration and adapts to your brand’s voices and values
One-size-fits-all service approach
Adaptable, client-focused commitments designed to fit your evolving need
Inflexible terms with little room to adjust
Outcome-based models that link success to measurable results
Standard pricing models with no performance alignment
Partnerships and accreditations
Ventrica is an award-winning CX leader, trusted by global brands. Our partnerships with global technology providers and quality certifications ensure seamless, innovative, and outstanding customer experiences
Book your free Zendesk health check and get expert, honest insight – no obligation, no pressure.
