Providing intelligent solutions that help brands build stronger customer relationships

Best Small Customer Service Team – Europe 2021

Winner

Best Small Customer Service Team with Charlotte Tilbury – Europe 2021
Best Outsourcing Partnership (Large) – Europe 2020

Winner

Best Outsourcing Partnership (Large) – Europe 2020
Outsourced Contact Centre of the Year – Europe 2020

Winner

Outsourced Contact Centre of the Year – Europe 2020

Ventrica is the trusted customer service partner of choice for some of the world’s best-known brands and fastest-growing start-ups.

Effective customer interaction is a relentless challenge, and we understand that for our clients to maintain a competitive advantage, we need to continually evolve and invest – and that’s exactly what we do. As an innovative customer service outsourcer, we lead rather than follow, blazing a trail in the very latest digital communication technologies and techniques.

It’s why we’re renowned and recognised as one of Europe’s leading customer management outsourcers, chosen by brands who are looking for more than just a customer service partner.

So, if you’re as passionate about customer service as we are, and you want a partner who will help transform your end-to-end customer experience, then we’d love to hear from you!

Ventrica – more than just your customer service partner.

Need help with your social customer service?

Talk to the experts at Ventrica

With 25% of online time spent on social media sites, ensuring your company is set up to manage customer interactions and complaints via social media alongside the more traditional channels is critical for business.

Here at Ventrica, situated on the M25 corridor, we’re truly socially savvy when it comes to managing your customers through social channels. As customer experience specialists, we will help you develop a social strategy that is designed to delight your customers, create brand advocates, and protect your online reputation. This will provide your brand with a seamless and unified customer experience across multiple channels for all users.

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Your CX Change Partner

With the drive to digital and with Artificial Intelligence (AI) becoming more intelligent and less artificial than most people might think, companies are faced with a plethora of technologies that can be both confusing and even intimidating when improvements are being scoped.

Our mission as a full-service customer experience agency is to help our clients transform their Customer Experience (CX) strategy. As leaders in the outsourced customer management space, we have in-house development skills in some of the world’s leading CX technologies, so when it comes to launching new channels such as asynchronous messaging, building out automations with intelligent use of Robotic Process Automation (RPA) and Bots, and improving your customers’ ability to better self-serve, we can help you achieve it.

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International Customer Service for Global Brands

International Customer Service for Global Brands

As one of Europe’s leading customer management outsourcers with a well-established base in the UK, our expansion to Montego Bay, Jamaica allows us to provide high-quality Customer Service across the US, UK and European markets supporting brands on a global scale.

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Watch our videos

We’re incredibly proud of our people and our environment here at Ventrica Southend.

You can watch our videos to get a sneak preview of the unique ethos and culture that has helped make Ventrica the success it is today.

Why not come and see us too? You’ll witness in real-time how we deliver award-winning customer service for some of the world’s best-known brands.

See our videos
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