Having more channels - WhatsApp, email, etc - don’t necessarily equal better CX. But what does it actually take to design customer journeys that feel truly human?
Tired of costly customer service systems? CCaaS is a cloud solution that scales with your business, offering omnichannel support and real-time updates. Pay only for what you need.
ChatGPT’s rapid rise showcases the power of Generative AI. With natural, context-aware responses, it’s transforming customer service and business operations.
Customer sentiment analysis is no longer a back-office reporting tool - it’s a strategic lever that can transform support into a proactive driver of loyalty.
Ventrica’s Ventr-illion Makers are joining the Million Makers Challenge, aiming to raise £25,000 for The Prince’s Trust through a 30-day step challenge.
Change often feels slow until we look back and reflect on its impact. As AI transforms customer experience, we stand at the brink of an exciting, unpredictable future.
In the company of contenders – What Ventrica’s recognition by Everest Group signals for the future of customer experience
Integrating Zendesk streamlines communication, enhances CX, improves ticket management, saves costs and boosts customer satisfaction across channels.
Customer feedback shapes success. Online reviews and NPS scores impact trust and reputation. Here are five simple ways to improve your ratings.
Ventrica has partnered with Zendesk to seamlessly enhance customer engagement and significantly boost satisfaction through AI-powered solutions.
Two-thirds of UK adults identify as vulnerable. Supporting them with empathy and tailored care isn’t just ethical, it’s key to building lasting trust and loyalty.
Despite global digital connectivity, varying regulations create complexity. Data professionals face growing compliance challenges, increasing breaches and costs.
