Recruiting fast and responding to peak

Recruiting fast and responding to peak

From the very beginning, our WFH solution was designed to allow our existing teams the option to work fully, or part-time from home. This gave us the opportunity to respond quickly to unexpected peaks; but it also enabled the recruitment, training, and deployment of new staff without the need for them to come into the office.

We have continued to promote our customer service jobs from home and ensure that the same world-class support and training is received as is delivered to all staff. Each new WFH Ventrican is onboarded, recruited, and trained remotely using virtual classrooms and e-learning environments. Ongoing assessments and coaching support are provided by our quality and training teams. Regular team huddles and one-to-ones are hosted by our team managers and senior leaders with the direct support of our clients.

With our work from home call center jobs at Ventrica, we ensure customer experiences are at the highest level, in the same way as our staff based here in Southend.

Our customer service jobs from home in the UK go beyond what’s expected and continue to provide a work/life balance people want, whilst delivering an award-winning service.

“Working for Ventrica suits my lifestyle… I love the flexibility and although I work from home the engagement process is so good that I never feel detached from my managers or colleagues working in our centres.”

Theresa Simons – Customer Service Advisor
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Responding to a crisis

Our tried-and-tested call center jobs from home solution meant we were fully prepared for the operational, technical, and cultural challenges of COVD 19. Planning started at the outset of the pandemic, and we began the phased transition of staff to WFH. By the 23rd March 2020, the day lockdown was officially announced, we had successfully moved all staff out of our centres.

Critically, every advisor was able to operate fully across all systems and all channels, and the entire transition was managed without a single unplanned break in service. Our dedication to online customer service jobs from home helped ensure an unprecedented situation was manageable.

Our fantastic working environments play an ongoing critical and important part in delivering the quality and high-end customer experiences our clients expect. Our home based customer service jobs in the UK augments our in-house capability by offering our clients a flexible, high-quality contingency for both peak trading, disaster recovery and crisis management.

Responding to a crisis
Homeworking the Ventrica Way

Homeworking the Ventrica Way

Our WFH staff are an integral part of the Ventrica approach to smarter customer experiences. Whether handling inbound queries or providing multilingual services that help our international clients, every one of our online customer service jobs at home in the UK is a vital resource.

Our teams work seamlessly together providing digital solutions that include conversational commerce and a world-class omnichannel experience. It’s what makes us stand out as not another ‘call center’.

Find out more today by getting in touch