Your partner in delivering emotive, intelligent CX
People, process and technology to meet your business needs - without bringing them in-house.
What is an outsourced contact centre?
Handling customer calls, emails, and chats takes time and expertise. An outsourced contact centre is a team of specialists who manage these interactions for your business, ensuring customers get the best service possible. Companies outsource customer service to improve efficiency, reduce costs, and provide round-the-clock support. It allows them to focus on growth while ensuring customers receive fast, expert help.
More than just handling calls
A great contact centre does more than respond to customers – it builds relationships. Outsourced teams are trained to reflect your brand’s values, provide personalised support, and create memorable experiences. Ventrica has a well-earned reputation for delivering not just great customer experience but helping organisations outsource for the first time by either creating a function that it doesn’t have or migrating their current CX to Ventrica.
The benefits of outsourcing
There is an almost endless list of benefits to outsourcing your CX, but this list will always be headed by scalability and the ability to handle peak periods effectively and efficiently. Adding extra staff when you most need them is an essential component of outstanding CX and back that up with the ability to extend your hours with 24/7 coverage and bring Emotive CX support to customers around the world day and night, you can see why outsourcing is hugely tempting.
Add to this a multi-lingual service ran by specialists trained to understand your business needs and you’ll instantly compare it to your own expensive in-house contact centre with its hiring, training, technology, and other overheads.
Outsourcing offers a cost-effective solution with access to skilled professionals and the latest technology without the operational burden.
Technology and innovation in CX
Ventrica uses AI, automation, and data insights to enhance customer interactions. Tools like chatbots, predictive analytics, and sentiment analysis improve response times and personalise experiences.
Ventrica brings Emotive CX
Emotive CX is about creating meaningful, human connections in every customer interaction. It goes beyond solving problems—it’s about understanding emotions, building trust, and leaving a lasting impression. By blending human empathy with smart technology, Emotive CX ensures that every conversation feels personal and authentic. That’s what makes Ventrica special.
Why Ventrica?
Exceptional customer experience turns satisfied customers into passionate advocates. By delivering personalised, seamless interactions, brands foster trust, loyalty, and emotional connections – transforming every engagement into an opportunity to inspire advocacy and long-term growth.
Emotionally intelligent, AI-enhanced CX
Ventrica
Blending AI with human empathy to create emotive, personalised, efficient experiences
Other providers
Standard interactions with minimal emotional engagement and basic automation
Scalable multi-channel support
Ventrica
Seamless integration across voice, chat, social media and digital platforms
Other providers
Often limited to siloed channels and disconnected systems
CX–technology partnerships
Ventrica
Official partnerships with leading CX platforms for seamless integration
Other providers
Basic third-party integrations, not tailored for specific needs
Digital licences
Ventrica
Flexible digital licences and quick-start tools for rapid enablement and easy scaling
Other providers
Rigid licensing models with long contracts and little flexibility
Professional services
Ventrica
Expert professional services to advise, implement, and optimise CX solutions
Other providers
Limited support beyond set-up, leaving clients to manage complexity alone
Industry-specific expertise
Ventrica
Proven track record across retail, travel, finance, FMCG and housing
Other providers
Generalised approach with no deep sector expertise
Agile transformation approach
Ventrica
Pioneering CX evolution with agile, tech-driven practices to scale transformation
Other providers
Rigid, outdated service models with limited innovation.
Heritage and financial stability
Ventrica
Over 16 years of experience and backed by a reputable PE with financial security
Other providers
Risk of partnering with firms lacking solid financial foundations
Brand and culture alignment
Ventrica
Prioritises collaboration and adapts to your brand’s voices and values
Other providers
One-size-fits-all service approach
Flexible commitments
Ventrica
Adaptable, client-focused commitments designed to fit your evolving need
Other providers
Inflexible terms with little room to adjust
Outcome-based commercial models
Ventrica
Outcome-based models that link success to measurable results
Other providers
Standard pricing models with no performance alignment
Emotionally intelligent, AI-enhanced CX
Ventrica
Blending AI with human empathy to create emotive, personalised, efficient experiences
Other providers
Standard interactions with minimal emotional engagement and basic automation
Scalable multi-channel support
Ventrica
Seamless integration across voice, chat, social media and digital platforms
Other providers
Often limited to siloed channels and disconnected systems
CX–technology partnerships
Ventrica
Official partnerships with leading CX platforms for seamless integration
Other providers
Basic third-party integrations, not tailored for specific needs
Digital licences
Ventrica
Flexible digital licences and quick-start tools for rapid enablement and easy scaling
Other providers
Rigid licensing models with long contracts and little flexibility
Professional services
Ventrica
Expert professional services to advise, implement, and optimise CX solutions
Other providers
Limited support beyond set-up, leaving clients to manage complexity alone
Industry-specific expertise
Ventrica
Proven track record across retail, travel, finance, FMCG and housing
Other providers
Generalised approach with no deep sector expertise
Agile transformation approach
Ventrica
Pioneering CX evolution with agile, tech-driven practices to scale transformation
Other providers
Rigid, outdated service models with limited innovation.
Heritage and financial stability
Ventrica
Over 16 years of experience and backed by a reputable PE with financial security
Other providers
Risk of partnering with firms lacking solid financial foundations
Brand and culture alignment
Ventrica
Prioritises collaboration and adapts to your brand’s voices and values
Other providers
One-size-fits-all service approach
Flexible commitments
Ventrica
Adaptable, client-focused commitments designed to fit your evolving need
Other providers
Inflexible terms with little room to adjust
Outcome-based commercial models
Ventrica
Outcome-based models that link success to measurable results
Other providers
Standard pricing models with no performance alignment