Customised CSAT
Ventrica’s customised CSAT solution goes beyond standard surveys, providing bespoke measurement tools that capture the true sentiment of customers at every touchpoint.
Digital & intelligence insight
With Ventrica, transform CX with analytics and AI that listen, learn and act in real time
Turn customer signals into smarter decisions
We connect data across channels, run customer listening for CSAT and sentiment, and activate insight in the flow of work. Predictive routing, agent assist, AI summaries, smart self-serve and video CX lift speed and accuracy. With machine learning language technology, we support multilingual scale across onshore and offshore teams – powering intelligent BPO and delivering cost effective performance.
- Real time dashboards for CSAT, containment and sentiment trends
- Targeted automation that reduces effort and supports advisors
- Clear data security, model governance and auditability
Explore our digital & intelligence insight solutions
Ventrica AI
With Ventrica AI, you can automate intelligently, personalise at scale, and create seamless customer journeys that drive engagement and satisfaction.
Digital transformation
Ventrica’s digital transformation solution integrates AI-powered automation, real-time analytics, and omnichannel engagement tools to modernise your CX
Customised sentiment analysis
With Ventrica’s customer sentiment analysis, you can turn every interaction into actionable insights, ensuring proactive, emotionally intelligent CX that builds brand trust and loyalty.
Video CX
With Ventrica’s video CX, you can enhance personalisation, increase engagement, and build trust – turning every customer interaction into a meaningful brand moment.
Machine learning technology
With Ventrica’s machine learning technology, powered by Unbabel, you can scale global customer engagement effortlessly, reduce operational costs, and ensure brand-consistent multilingual interactions across all touchpoints.