Our multinational, multilingual team of native speakers provides exceptional service to your worldwide customers.

Our multinational, multilingual team of native speakers provides exceptional service to your worldwide customers.

eCommerce has no international boundaries so if you’re looking to grow revenues by expanding into overseas, territories Ventrica can provide you with a centralised customer service hub to support global sales.

Your UK hub

Centralising your global customer service requirements into a single UK hub avoids the need to set up multiple customer service centres in diverse countries, thus reducing costs, saving time on training and providing a more consistent and unified customer experience.

Based just 45 minutes from London and situated in a large town that is culturally diverse Ventrica is ideally placed to attract high quality multilingual staff who have settled in the locality.

Native speakers

We only employ ‘native language’ speakers with the caveat being they must also possess exemplary English spoken and written skills too. International candidates joining our organisation go through the same rigorous application process as our English staff and within our Assessment Centre are tested thoroughly for their grammatical and written skills alongside a host of other core disciplines. We only employ staff who have an aptitude for sales and customer service and who possess the correct blend of people experience, coupled with the right personality traits and attitudinal behaviours. In essence the core skills and attributes of our international team mirror those of our UK staff.

Languages covered include French, Italian, Spanish, Portuguese, Dutch, German and Polish to name but a few.

International telemarketing

It’s not just customer service though. We have unparalleled international telemarketing experience too, helping our clients address new territories in a wide range of languages covering both EMEA and the rest of the world.

To see our multilingual team in action, play the multilingual video above or read our Vivobarefoot multilingual case study in our news section.

To find out more contact us today on 01702 445860 or via email

Accreditations and Awards

Ventrica's excellence has been recognised by the following industry-leading authorities…

  • Partnership of the Year Awards 2015 - Winner
  • European Contact Centre and Customer Service Awards 2015
  • UK National Contact Centre Awards 2016
  • UK National Contact Centre Awards 2018 Gold Winner
  • UK National Contact Centre Awards 2018 Bronze Winner
  • European Contact Centre Highly Recommended 2017
  • European Contact Centre Gold Winner 2017
  • European Contact Centre Silver Winner 2018
  • UKCCF Awards 2018
  • The Sunday Times Fast Track 100 2018
  • London and South East - Contact Centre Of The Year 2016 - Winner
  • London and South East - Best Outsourced Partnership 2016 - Finalist
  • London and South East - Advisor Of The Year 2017 - Winner
  • London and South East - Outsourcing Partnership of the Year 2017 - Winner
  • ISO 27001 : 2013
  • Call Centre Management Association
  • Financial Conduct Authority - FCA
  • SGS
  • UKAS Management Systems
  • ICO
  • Members of UK Contact Centre Forum - UKCCF