Check out our range of resources, news articles, blogs, and whitepapers for you to read and enjoy.
Ventrica invests £4.2 million to launch Ventrica Digital, becoming Zendesk’s only strategic Premium Partner to offer fully managed, emotionally intelligent CX solutions as part of an integrated, brand-aligned customer experience platform.
Turn negative customer moments into emotive, loyalty-driving experiences. Discover how AI and empathy together transform CX into a powerful engine for growth.
AI enhances efficiency, but empathy builds loyalty. Discover how brands can blend automation with emotional intelligence to elevate CX - without losing the human touch.
New research from Ventrica shows that human experiences could unleash £100 more per customer service enquiry. With an emotive experience, you can unlock repeat purchasing and more revenue.
Our new brand symbol captures what matters most in CX - how experiences end, and the emotional impact that lingers afterwards.
Our new research shows how brands can earn up to £500 more per customer, every year – simply by delivering the human experiences people want.
Forward-thinking brands are rewriting the CX rulebook, transforming customer service from a cost centre into a strategic growth engine, where emotionally intelligent interactions deliver measurable outcomes and LTV.
AI can handle customer support. It’s efficient, scalable, and always on, but is it enough? In this piece, we explore where automation helps and why a human-first approach still matters.
Empowering exceptional CX through Zendesk and strategic tech partners - delivering personalised, scalable, and AI-enhanced solutions that drive measurable results.
Outsourcing inbound call centers boosts customer satisfaction and business growth by providing cost-effective, 24/7 support to meet rising customer expectations.
Generative AI is transforming contact centres, but success depends on practical applications that enhance customer interactions and deliver measurable ROI.
Visionary brands anticipate customer needs by staying attuned to trends, fostering innovation, and creating products that resonate deeply with consumers.
