0 %
reduction in average handle time through AI-supported service enhancements
Professional services
Build, migrate and optimise confidently with Ventrica’s professional services - across Zendesk, Amazon Connect and beyond, without losing the human touch
Professional services that land and last
We pair senior CX consultants with certified platform specialists to meet you where you are, from early discovery to live operations, continuous improvement and scale. We design journeys, implement and integrate CX technologies (e.g. Zendesk & Amazon Connect), and your wider CX stack. We enable admins and advisors with training, playbooks, governance, and KPIs to ensure sustained adoption. Delivery can be onshore, nearshore or offshore for cost-effective outcomes, and we can move fast when urgency matters.
- Strategy and architecture aligned to your journeys
- Configuration, integrations and testing with best practice accelerators
- Enablement so capability stays in house, plus a value based Total Cost of Ownership (TCO) approach to keep investments transparent
Why teams choose Ventrica professional services
Ventrica aligned our Zendesk configuration to our customer journeys. We went live quickly and with confidence
Enablement finally stuck. Our admins are confident and our advisors felt the improvement quickly
Ventrica turned our CX strategy into a live Zendesk environment and equipped our team to run it. The change was fast, well governed and human
Your challenges & the benefits
Ventrica professional services meet you at any stage. We fix fragmented journeys, modernise legacy platforms, reduce manual effort and close data gaps. We implement fast and optimise continuously (onshore, nearshore or offshore) so experiences improve and costs come down.
What challenges can professional services solve?
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Disconnected customer journeys: fragmented touchpoints creating inconsistent brand experiences
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Legacy technology constraints: outdated systems limiting scalability and agility
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Operational inefficiencies: manual processes increasing cost and reducing speed
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Digital transformation complexity: navigating technology change without disruption
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Data & insight gaps: disconnected information limiting strategic decisions
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Resource and expertise limits: stretched teams without specialist CX knowledge
What are the benefits of our professional services?
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Strategic CX transformation: expert assessment and a clear, prioritised roadmap
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Technology optimisation and innovation: partners in CX platforms to enhance your stack
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Accelerated implementation: rapid deployment, testing and controlled change
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Continuous improvement: long-term optimisation with measurable outcomes
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Commercial innovation: transparent, value-based Total Cost of Ownership models
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Empowered teams: knowledge transfer, training and tools that build capability and self-sufficiency
Ready to get started? Get in touch
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Professional services with outcomes you can measure
We design, implement and optimise your CX across leading platforms – blending AI with operational excellence to cut handle time, speed responses and reduce churn. From quick wins to full transformation, we deliver measurable improvements without losing the human touch.
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reduction in average response time through deployment of Ventrica AI and Zendesk agent assist tools
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drop in customer churn for a major UK fashion retailer using predictive analytics and proactive outreach
Design, implement and optimise your CX with Ventrica
Design your CX and build your roadmap
We shape journeys and architecture across Zendesk, Amazon Connect and your CX stack. Defining KPIs, governance and delivery models ensures every solution is reliable, scalable and ready to evolve.
Implement your platforms and migrate with confidence
We launch or scale channels, routing, knowledge and QA tools. From WFM integrations to safe legacy migration, we test thoroughly, support go-live and optimise every connection.
Optimise, automate and enable your teams
We remove friction, streamline workflows and enhance knowledge sharing. By adding bots, agent assist and AI summaries, we empower admins and advisors to deliver smarter, faster service.
Professional services FAQs
No, we work with many CX tech stacks. Zendesk is a core strength, and also Amazon Connect, and we also support your wider CX stack, including telephony, WFM/QA, knowledge and analytics.
We begin with a short scoping call, align outcomes and access, then propose a clear plan and timeline.
From targeted improvements in days to full implementations in weeks.
Yes. We co-design, build and enable your team with admin/advisor training and playbooks.
Minimum, time-boxed access with clear controls and audit. No end-user PII is required for initial scoping.