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increase in CSAT after six months of platform tuning and AI‑enhanced workflows.
Managed services
Run, evolve and optimise confidently with Ventrica’s managed services – across Zendesk, AI tools and beyond, without losing the human touch.
What is Ventrica managed services?
We embed certified platform specialists into your CX operations – ensuring your technology keeps pace with your business, customers and innovation goals. From monitoring and integrations to AI enhancements and ecosystem expansion, we take full ownership of the platform lifecycle so you don’t have to.
Whether you’re just starting with Zendesk or managing a complex global CX stack, our managed services flex around your needs. You’ll gain continuous value from your investment – with expert‑led optimisation and no surprises.
- Ongoing optimisation – new features, workflows and improvements added as your business evolves
- Ecosystem integrations – we bring the tools like SnapCall, Agnostack, Salto and make them work together seamlessly
- AI and self‑service support – from bot tuning to knowledge‑base optimisation, we help you scale smartly
- Flexible delivery – UK‑based, near‑shore or hybrid; dedicated or fractional resources
Why choose Ventrica managed services
Ventrica keeps our CX stack constantly optimised – we don’t need to worry about updates, integrations or new features. They just make it happen
The managed service gives us peace of mind. Zendesk evolves fast, and Ventrica helps us stay ahead without adding pressure on our internal teams
We’re not big enough for a full‑time admin – Ventrica’s light‑touch model gives us the support we need, exactly when we need it.
Why hasn’t our bot been updated since launch?
We added channels, but the data is still siloed.
We’re paying for features we’re not even using.
Experiencing common CX platform headaches?
Sound familiar? You’re not alone. Many CX leaders struggle to keep up with platform maintenance and innovation – especially when managing Zendesk or similar tools in‑house.
Common triggers for managed service:
- Under‑used features and disconnected integrations
- Time‑consuming internal admin with no clear roadmap
- Slow adoption of automation, AI or self‑service capabilities
- Limited visibility of platform performance and ROI
- Dependence on a single internal resource (or none at all)
A managed service means you never fall behind – and you never go it alone.
Ready to get started? Get in touch
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A smarter platform with outcomes you can feel and measure
Your CX platform should never stand still. Our managed services deliver continual optimisation that improves customer satisfaction, agent performance and platform ROI month after month. From resolution speed to customer sentiment, our managed service unlocks measurable improvements – and ensures they last.
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visibility of the end‑to‑end customer journey through integrated channels and real-time dashboards.
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faster response time through deployment of Ventrica AI and Zendesk agent assist tools.
What you can expect from us?
Whether you’re hands‑off or hands‑deep, we flex to match your needs – so your platform keeps delivering without internal strain.
Platform oversight
Real‑time monitoring, regular maintenance and proactive updates to keep your CX environment performing at its best.
Quarterly improvements
Ongoing reviews with recommendations to improve workflows, integrate new features and evolve your platform as your business grows.
On-demand expertise
Access to specialists, ecosystem integration support and AI optimisation guidance – all included in your monthly plan.
Privacy & security, built into every interaction
We manage your CX platform – not your customer data. As your trusted Zendesk partner, we ensure your environment remains secure, governed and aligned with best practices throughout our engagement.
We do access and manage
- Platform configurations (ticket routing, triggers, automations, channel setup)
- Admin‑level access to optimise workflows, monitor usage and apply updates
- Integration health: reviewing connected apps and extensions for security and performance
All access is logged, audited and aligned with your internal governance policies.
We never access or retain
- Customer content: messages, ticket history, attachments or personal data
- Internal company documents: financials, contracts or confidential records
- Data outside the scoped platform activity unless explicitly requested
We act as your strategic enabler – not your data controller. Security, transparency and ethical platform stewardship come as standard with Ventrica.
Start unlocking value
You don’t need a full internal team to stay ahead with Zendesk. With Ventrica’s Managed Service, you gain a trusted partner who takes care of the platform, so you can focus on what matters – your customers.
Ask yourself these questions:
- Are we using Zendesk (or our CX platform) to its full potential?
- Is our team stretched managing day‑to‑day admin?
- Are we ready to scale, but not sure where to start?
Whether you need light‑touch support or full platform ownership, our flexible managed service adapts to your goals, pace and maturity. Let’s start where you are – and grow together.
Professional services FAQs
Our managed service provides ongoing platform administration, optimisation, and innovation across your CX stack — from Zendesk, Amazon Connect and other connected tools. We handle configuration, upgrades, reporting, and AI feature adoption, so your teams can focus on delivering great customer experiences.
Clients typically see gains such as faster resolution times, improved CSAT, increased workflow efficiency and recovered monthly value through automation. We’re not just maintaining your system — we’re helping you grow its impact.
Professional services help you build or transform your CX platform — managed services ensure it evolves and continues to perform. Think of it as the difference between building a car and having a trusted pit crew keeping it race-ready.
Our managed services typically start from £1,000/month, with scalable options based on the level of support and complexity required. We offer flexible tiers — from light-touch monitoring to fully embedded support with dedicated experts.
Yes — Zendesk (and other CX platforms) is powerful, but without regular tuning, you may miss out on key features, integrations and workflow improvements. We help you unlock the full value of your investment and keep your platform aligned with your CX goals.