Offshore customer services for international brands
Extending our CX footprint from the UK to South Africa has enabled Ventrica to provide our international clients with a well-established offshore BPO outsourcing option.
Extending our CX footprint from the UK to South Africa has enabled Ventrica to provide our international clients with a well-established offshore BPO outsourcing option.
Investing in South African BPO outsourcing enables flexibility when looking to scale and improve your brands’ overall levels of customer experience.
Our offshore solutions are built on the foundations of the Ventrica Operating Standards which ensures that wherever the customer experience is delivered clients, customers and employees are guaranteed to be served by a centralised, proven process methodology. This methodology maintains service delivery levels, operational processes, and change control.
Customer Care • Technical Support Sales • Collections
English • Dutch • German
Automotive • BFSI • Travel and hospitality • Retail • Housing • Fashion • Food • Telecommunications
With aligned values and commitment to delivering no-compromise offshore BPO offshore solutions on behalf of clients, we achieve success through a combination of the best people, processes, and technology practices available.
Launching in November 2022 Ventrica South Africa offers offshore BPO outsourcing capability delivered via a hybrid employment model over two sites one in Cape Town and one in Johannesburg.
Fully aligned high-performance service culture governed by centralised processes for implementation, change management, technology, quality control, account management and continuous improvement.
Empowerment of employees through technology to deliver outstanding results and a superior end-product.
Bespoke resourcing, channel technology, and intelligent automation to optimise hybrid resource delivery models.
Centralised, proven process methodology to maintain service delivery levels, operational processes, and change control requests grounded in the Ventrica Operating Model and CI Continuous Improvement mindset.
Our South Africa team use well-established Digital Assessment and Career Progression Tools to recruit the right personnel and incentivise career plans and consistency of performance.
We use highly skilled and experienced advisors from the UK and South African geographies to differentiate brand and truly connect with customers.
Employees are offered hybrid and flexible working options which means we can recruit top talent from anywhere in UK or South Africa.
17/11/21
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Learn how to improve the customer experience (CX) on your website and help your brand stand out.
Guides
