A comprehensive and flexible solution

A comprehensive and flexible solution

Our bureau operation is designed to support your in-house operation with overflow or indeed, handle communication for companies who maybe don’t have the volume of contacts that would typically require a dedicated team. Charged on a transactional basis, our bureau facility, which is one of the largest in the UK, often provides support to companies in their early stages of growth.

Intelligent software allows us to handle ever more complicated enquiries that most outsourced contact centres would not even contemplate within a bureau environment. We can handle customer service enquiries, provide details on your products and services, capture and process orders on your behalf, lookup existing customer information, providing that front-line support when you need it most and much, much more.

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Customer Service delivery across the US, UK and European markets

With state-of-the-art contact centres in the UK and Jamaica, we can ensure your customer communications are handled seamlessly across the US, UK and European markets supporting international brands on a global scale.

Our international operation is designed to support global businesses with all aspects of their customer service, whether you require overflow support for in-house teams or a completely outsourced inbound bureau solution.

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Your tailor-made solution

Whatever your requirements, speak to Ventrica and we’ll scope a tailor-made solution that can help you provide your customers with a more streamlined, cost effective, and efficient service.

  • Media response and DRTV handling
  • Order handling and processing
  • Information request lines
  • Switchboard
  • Inbound sales
  • Helpdesk support
  • HR recruitment and absence management
  • Charitable donation lines
  • Overspill and out of hours call handling
  • Whistle-blowing services
  • Email and internet response
  • 24/7 emergency response
  • Disaster recovery