Check out our range of resources, news articles, blogs, and whitepapers for you to read and enjoy.
Customer expectations are rising faster than many organisations can adjust. AI, data and human-centric design are reshaping how service is delivered. We explore which CX trends will define competitiveness in 2025 and beyond.
Customers are already telling you everything you need to know, but are you really listening? Speech analytics and VoC show you the full picture of CX.
Zendesk has four licence tiers. But which one is right for you? Zendesk is extremely popular, but it can be difficult to know which of their plans and subscription levels makes the most sense for your business.
Choosing the right BPO is now about securing a partner that strengthens CX and operational performance. But what differentiates strong partners and how to evaluate them with confidence. How do you make the right choice?
Many brands treat multilingual BPO as a low-cost support add-on, then question why trust and consistency falter. Where does multilingual service truly fall short? What defines excellence? How can you build a model that truly enhances global CX and gets it right?
Modern BPO isn’t the old “cheap call centre” model. It now delivers trained support, consistent service and operational efficiency across customer contact and back-office tasks. So how do you identify the kind of BPO partnership that genuinely improves customer experience?
Outdated systems are holding charities back. By rethinking how people, processes and technology work together, organisations can deliver faster, more connected supporter experiences - and drive greater impact where it matters most.
Fifty kilometres, thousands of steps, and over £73,000 raised. McCarthy Stone Foundation's walk proved that shared purpose, resilience and partnership can turn challenge into lasting impact.
Customer retention is a hot topic in 2025. But how to you ensure customers buy from you again and again? Where are the right places to invest?
Most businesses mistake scattered CX tactics for a true strategy - and pay the price in loyalty and revenue. But why do why most CX plans collapse? What separates high-performing customer experience strategies from the rest?
CXaaS (Customer Experience as a Service) is reshaping how business deliver CX at scale. But how does it differ from other '-aaS' models, and what outcomes can you expect from implementing it?
Predictive analytics is changing the game in customer service - shifting teams from reactive support to proactive engagement.
