Wed, June 28, 2023
Ventrica offers the legendary global footwear brand Clarks enhanced customer support.
Ventrica is delighted to announce a new partnership with Clarks, Britain’s leading shoe manufacturer and retailer.
As of June 1st, 34 new colleagues from Clarks UK business, became part of the Ventrica family. In addition to the UK-based team, multi-lingual agents from Ventrica’s South African eco-system will enhance Clarks customer experience.
Clarks in-store and online customers will now enjoy an enhanced customer experience supported by Ventrica’s leading customer service suite which covers voice calls, omnichannel communications, customer relationship management tools, and fully PCI-compliant online purchasing keeping client data secure.
Leading-edge technology, developed by Ventrica, will give Clarks a full 360-degree view of every customer interaction in real-time across all channels including social media and chat. Furthermore, the digital optimisation functionality gives a frictionless customer experience and the innovative use of A.I. and BOTS TS provides a hugely efficient chat journey for all parties.
Staff joining Ventrica will enjoy opportunities for career development as part of a large customer experience specialist.
Commenting on the news, Charlotte Gray, Global Consumer Experience Director at Clarks said: “We were hugely impressed not only with the enhanced service Ventrica could offer our clients, but the speed with which they were able to implement our new customer service offering. Clarks are hugely proud of our rich history of outstanding customer service, and we are sure that the support eco-system that Ventrica offers will be of huge benefits to our customers and our business going forward.”
Iain Banks, CEO of Ventrica comments: “The addition of such a longstanding and high-quality retail brand is a fantastic addition to Ventrica’s portfolio of clients in the sector. Our UK and South African eco-system look forward to working closely with the team at Clarks to ensure a high-quality omnichannel experience for every Clarks customer.”
For further information contact:
Paul Gray - Head of Marketing and Communications
Phone: 07539 333887
Email: [email protected]