Check out our range of resources, news articles, blogs, and whitepapers for you to read and enjoy.
AI is reshaping customer service, yet humans remain vital for empathy and trust. The best customer experiences come from combining automation with human insight in 2025.
Ventrica invests £4.2 million to launch Ventrica Digital, becoming Zendesk’s only strategic Premium Partner to offer fully managed, emotionally intelligent CX solutions as part of an integrated, brand-aligned customer experience platform.
Language isn’t a nice-to-have—it’s a growth strategy. Multilingual CX builds trust, boosts retention and removes friction. Discover how to scale global service with empathy, clarity and care—without compromising commercial performance.
Turn negative customer moments into emotive, loyalty-driving experiences. Discover how AI and empathy together transform CX into a powerful engine for growth.
AI enhances efficiency, but empathy builds loyalty. Discover how brands can blend automation with emotional intelligence to elevate CX - without losing the human touch.
New research from Ventrica shows that human experiences could unleash £100 more per customer service enquiry. With an emotive experience, you can unlock repeat purchasing and more revenue.
Our new brand symbol captures what matters most in CX - how experiences end, and the emotional impact that lingers afterwards.
Our new research shows how brands can earn up to £500 more per customer, every year – simply by delivering the human experiences people want.
Forward-thinking brands are rewriting the CX rulebook, transforming customer service from a cost centre into a strategic growth engine, where emotionally intelligent interactions deliver measurable outcomes and LTV.
AI can handle customer support. It’s efficient, scalable, and always on, but is it enough? In this piece, we explore where automation helps and why a human-first approach still matters.
Empowering exceptional CX through Zendesk and strategic tech partners - delivering personalised, scalable, and AI-enhanced solutions that drive measurable results.
Outsourcing inbound call centers boosts customer satisfaction and business growth by providing cost-effective, 24/7 support to meet rising customer expectations.
