Resources | Page 4 of 10

Resources and articles

Keep up-to-date with everything that’s going on at Ventrica.

The Importance and Value of Having Brand Ambassadors The Importance and Value of Having Brand Ambassadors

Brand ambassadors can ensure positivity around your brand is consistent & help to promote your products & services

Articles
Our Approach to Omnichannel Customer Experience (CX) Gets Results for Retailers Our Approach to Omnichannel Customer Experience (CX) Gets Results for Retailers

We work with retail brands to improve customer experience through customer service support or digital solutions.

Case Study
The impact of brand values on customer loyalty and retention The impact of brand values on customer loyalty and retention

Brand values that resonate with your customers strengthens your market position & improves customer retention.

Case Study
Retail Customer Communication in a Post-Covid World Retail Customer Communication in a Post-Covid World

The last few years has disrupted the retail industry with brands having to rethink the customer experience.

Articles
5 Ways to Improve Your NPS & Review Scores 5 Ways to Improve Your NPS & Review Scores

NPS and review scores are extremely important. Here are 5 ways you can help improve your scores.

Articles
Ventrica Appoints Mandy Webb as New Head of Marketing Ventrica Appoints Mandy Webb as New Head of Marketing

Ventrica is pleased to announce the appointment of Mandy Webb as its new Head of Marketing.

Press Release
Ventrica appoints Joann Passingham as new Chief Financial Officer Ventrica appoints Joann Passingham as new Chief Financial Officer

Ventrica is pleased to announce the appointment of Joann Passingham as new Chief Financial Officer

Press Release
Ventrica appoints Jo Regan-Iles as new Chief People Officer Ventrica appoints Jo Regan-Iles as new Chief People Officer

Ventrica is pleased to announce the appointment of Jo Regan-Iles as its new Chief People Officer

Press Release
Ventrica appoints Iain Banks as new Chief Executive Officer Ventrica appoints Iain Banks as new Chief Executive Officer

Ventrica is pleased to announce the appointment of Iain Banks as its new Chief Executive Officer

News
Increasing Krispy Kreme Trustpilot Scores Increasing Krispy Kreme Trustpilot Scores

Ventrica in coordination with Krispy Kreme successfully implements campaign to increase Trustpilot reviews

Case Study
Customer Service team donate incentive to Ronald McDonald House Charities Customer Service team donate incentive to Ronald McDonald House Charities

Our wonderful McDonald's team chose to donate their entire incentive award to the Ronald McDonald House Charities.

News
Is Automation the CX panacea? Is Automation the CX panacea?

Peter Edwards, Ventrica's CTO, gives us his thoughts on automation in customer relationship strategy. 

Articles
Measuring Customer Experience Measuring Customer Experience

Measuring customer experience is key when crafting a premium customer journey.

Guides
Map Your Customer Experience Journey Map Your Customer Experience Journey

Mapping the customer experience journey is a key part of improving processes, ensuring there is clear vision.

Guides
How to Improve Customer Experience How to Improve Customer Experience

Learn how to improve the customer experience (CX) on your website and help your brand stand out.

Guides
Great Customer Service Experience Examples Great Customer Service Experience Examples

Having customer experience success stories to share will show your expertise once your strategy is in full swing.

Guides
Create a Customer Experience Strategy Create a Customer Experience Strategy

Great CX starts with a customer experience strategy at its foundation.

Guides
Building a Customer Experience Team Building a Customer Experience Team

How do you provide an ongoing great customer experience? By building a customer experience team.

Guides
Crafting a Great Customer Experience Crafting a Great Customer Experience

Introduction to great customer experience, from creating a strategy to building a great team.

Guides
Ventrica wins a place on Crown Commercial Service framework Ventrica wins a place on Crown Commercial Service framework

Ventrica is one of only 18 companies to be named as an approved supplier on Government's Crown Commercial Service's.

News
Contact Centres trends in 2022 - the return of the customer relationship Contact Centres trends in 2022 - the return of the customer relationship

Dino Forte, Ventrica's CEO, gives us his thoughts on what's coming in 2022.

News
 Ventrica launches Digital Multilingual Bureau to provide support charged on a ‘per minute’ basis. Ventrica launches Digital Multilingual Bureau to provide support charged on a ‘per minute’ basis.

Outsourced customer management provider Ventrica today announced the launch of DMB its new Digital Multilingual Bureau.

Press Release
Ventrica wins Gold & Silver at European Contact Centre & Customer Service Awards, London, UK Ventrica wins Gold & Silver at European Contact Centre & Customer Service Awards, London, UK

Ventrica picks up two awards at the prestigious European Contact Centre Awards

News
Our CEO Dino Forte speaks to Martin Teasdale on his five-star podcast Get Out of Wrap Our CEO Dino Forte speaks to Martin Teasdale on his five-star podcast Get Out of Wrap

Dino Forte discusses Ventrica’s reaction to COVID19 on leading industry podcast, Get Out of Wrap!

News