State-of-the-art facilities

State-of-the-art facilities

Our Uk centres are light, extremely modern and have great views out over the Thames Estuary. The internal spaces have a capacity of 600 advisor positions, a reception, three multi-media training suites, two board rooms, four staff break out areas and a series of back-office suites to accommodate our management, administrative and support teams. Our work-from-home capability increases our capacity to 1200 positions to support our clients at peak times of the year.

Why not come and visit us for a no-obligation tour of our facility

Southend-on-Sea, UK

It’s nice to be beside the seaside and Southend-on-Sea is an excellent location for our centres as it was the original home for the Access credit card contact centre, which was subsequently acquired by RBS. This encouraged other big companies to set up contact centre operations in the locality such as HSBC, NatWest, Telewest, Thus, and First Data, and because of this, there is a highly trained pool of contact centre staff to recruit from.

Also because of our fantastic links to London and the Home Counties we are able to recruit people who have traditionally worked in the city but have started a family and prefer to work closer to home, providing a pool of highly skilled mature and experienced adults.

Southend-on-Sea, UK
Montego Bay, Jamaica

Montego Bay, Jamaica

Jamaica has a strong synergy with British and Western culture, this synergy can be seen throughout our UK and Jamaican operations. The ease of doing business in Jamaica, with its highly educated and English-speaking workforce, competitive costs and quality infrastructure makes it an ideal location to service our international brands.

Jamaica is well established as a BPO destination for servicing global brands. Especially Montego Bay, with a solid reputation as a hub for BPO operations in Jamaica. Our Jamaican operation has a great working environment synonymous with the Ventrica brand, great staff, a solid and stable communications and technology infrastructure and let’s not forget, the beaches are almost as great as Southend! All these things combined make Jamaica a fantastic location for Ventrica.

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