Does EX define CX?

Did you know that companies with the most engaged employees have 12% higher customer satisfaction ratings, and growth rates 2.3 times better than average?

Or that businesses with comprehensive training programmes have 218% higher income per employee and a 24% higher profit margin than those who spend less on training?

To find out why the employee experience has such an impact on customer experience, and how to leverage it for your own business, download the free white paper.

Happy employees can be your superpower in the battle to win and keep customers

It’s beyond doubt that a more engaged workforce leads to more satisfied customers, who stay with you longer and purchase more.

After all, it’s your employees who look after your customers at end of the day.

In this white paper we look at why getting the employee experience (EX) right is so important for the whole business, but particularly for the customer experience (CX).

You will discover:

• The important link between EX and CX and why it’s so powerful.
• Why employee engagement is the key metric and how to improve it.
• How to build a customer-centric culture in your business.
• What to measure if you want to improve both EX and CX.
• Actionable steps to make employees and customers happier.

• Why CSAT and NPS are really measures of your employees’ satisfaction
• Why engaged employees are more productive and less absent
• What you can practically do to have more engaged employees
• How to create a culture that employees and customers love.