Our UK and South Africa delivery model blends expert teams with smart automation, improving accuracy, reducing operational effort, and supporting seamless customer experiences at scale.
Outsourcing with Ventrica is about elevating capability, not just reducing cost. Our business process outsourcing model blends UK onshore expertise with nearshore and offshore delivery – including our highly experienced South Africa teams – to give brands flexible, scalable access to the right skills at the right time. This balanced operating model protects quality, enhances agility, and delivers meaningful savings without compromising customer experience.
By uniting emotionally intelligent people, intelligent automation, and industry-led processes, we support everything from customer support and sales enablement to complex operational workflows. The result is an outsourcing partnership that improves performance, accelerates growth, and strengthens loyalty across every interaction – wherever your customers are.
Responsive, multilingual customer service delivered across voice, email, chat, social media, and messaging channels.
Consistent, high-quality support that enhances satisfaction and resolves issues quickly across every customer channel.
Specialist teams delivering troubleshooting, product guidance, and structured escalation paths.
Reduces friction and strengthens trust through fast, accurate, emotionally intelligent support.
End-to-end support for lead qualification, nurturing, outbound engagement, and sales conversion.
Boosts revenue by improving lead quality, increasing conversion rates, and accelerating sales performance.
Accurate, efficient handling of essential administrative processes to keep your operation running smoothly.
Improves operational efficiency and frees internal teams to focus on high-value tasks and strategic work.
Onshore UK, nearshore Europe, and offshore South Africa teams delivering service tailored to local customer expectations.
Enhances customer experience through culturally fluent, native-level support across markets.
Automation tools and AI support to streamline processes, reduce errors, and improve response times.
Cuts cost and boosts productivity by automating repetitive tasks without compromising quality or empathy.
Hybrid delivery models designed around your budget, service levels, and operational complexity.
Optimises cost, quality, and scalability with the right mix of UK, nearshore, and South Africa talent.
Continuous monitoring, coaching, and insight-driven improvements to elevate every interaction.
Maintains high service standards through consistent, data-led performance improvement.
Discover how Ventrica’s onshore, nearshore, and offshore BPO solutions blend human expertise with intelligent automation to optimise operations, reduce cost, and elevate customer experience.
Written by Siobhain Goodall
For Tommee Tippee, Ventrica delivers empathetic, multilingual CX – empowering parents through human connection, rapid resolution and innovative digital self-service.
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