CX outsourcing
With Ventrica’s CX outsourcing, you gain a trusted partner dedicated to elevating service quality while optimising operational costs and efficiency.
Operational & sustainable excellence
With Ventrica, build cost effective, high quality CX operations with BPO, WFM and automation
Operational excellence that scales with you
We design and run the engine room of your CX: Workforce Management and Engagement, Quality Assurance, knowledge and Back Office Processing, right shored onshore, nearshore or offshore for cost-effective delivery aligned to language, risk and compliance. We streamline journeys and apply intelligent automation with Customer Data Platforms to reduce effort and errors, and when you need scale we operate as your CX BPO for multilingual coverage.
- One accountable operations partner with fewer handoffs and clear SLAs
- Transparent reporting across satisfaction, first-contact resolution and time to resolution
- Continuous improvement through coaching, analytics and targeted automation
Explore our operational & sustainable excellence solutions
Back Office Processing (BOP)
Ventrica’s Back Office Processing services take care of the essential administrative and operational tasks that keep your business running smoothly and efficiently.
Intelligent automation
With Ventrica’s intelligent automation, you can streamline operations, reduce costs, and create seamless customer interactions, keeping human empathy central to your CX.
Customer Data Platforms (CDP)
Ventrica’s Customer Data Platforms (CDPs) aggregate and unify data from multiple sources – CRM systems, social media, analytics tools, and offline interactions to create a 360-degree customer view.
Nearshore customer service
With Ventrica’s nearshore customer service, you gain a scalable, multilingual, and culturally aligned solution that keeps your brand responsive, accessible, and customer-focused – wherever your customers are.
Workforce Engagement Management (WEM)
With Ventrica’s AI-driven Workforce Engagement Management (WEM) solution, you can enhance agent productivity, streamline operations, create a high-performing CX team.
Workforce Management (WFM)
With Ventrica’s AI-powered Workforce Management solution, you can forecast demand with precision, schedule the right people at the right time, and continuously optimise performance – ensuring every interaction is timely, efficient, and on brand.
Quality Assurance (QA)
With Ventrica’s AI-driven Quality Assurance solution, you can assess every interaction, identify key improvements, and empower agents with real-time coaching.