Omnichannel CX
Ventrica’s omnichannel customer experience solution ensures that every customer interaction – whether by phone, email, chat, social media, or messaging apps – feels connected, contextual, and seamless.
Emotive and brand experiences
With Ventrica, make every interaction feel like your brand, globally and securely
Emotive service that scales with you
We map the moments that matter, codify tone of voice and knowledge, and train brand ambassadors to deliver personal, premium care across channels. Native-language teams operate onshore, nearshore and offshore for multilingual reach and cost-effective scale. When you need capacity, we run it as your BPO with clear governance.
- Consistent brand voice with knowledge-led guidance and sentiment-aware QA
- Multilingual coverage and cultural fluency across onshore, nearshore and offshore teams
- Privacy-first operations with transparent reporting
Explore our emotive & brand experiences solutions
Multilingual contact centre
Ventrica’s multilingual contact centre, you can expand your brand reach, break down language barriers, and create seamless, culturally relevant experiences that drive customer loyalty.
Data privacy & protection
Ventrica’s data privacy & protection solutions provide the highest level of security and compliance to safeguard your customers’ data, ensuring that every interaction is safe, transparent, and legally compliant
Knowledge management
Ventrica’s knowledge management solution, powered by Zendesk, ensures that both agents and customers have instant access to accurate, real-time information – reducing resolution times, improving service quality, and enhancing customer satisfaction.