Steven Dole

Managing peak demand is key to customer satisfaction. This series of guides explores challenges and solutions, including anticipating busy periods and outsourcing.

Live chat is a powerful sales tool—80% of customers prefer it for its speed and convenience. A quick response can seal the deal, while a delay may cost the sale.

Outsourcing customer service cuts costs and boosts efficiency, but hidden expenses exist. Ventrica provides tailored solutions for improved customer satisfaction.