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faster query resolution achieved by combining Ventrica AI, agent-assist tools and fully optimised Zendesk workflows.
Unlock the full potential of your Zendesk CX
What if your Zendesk CX could do more? Our health check uncovers what’s working, what’s not - and what’s possible. No pressure, no strings. Just expert insight to help you streamline, empower and elevate.
Book a Zendesk health check now
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Why aren’t tickets flowing to the right teams?
Why are expected tags not appearing on certain tickets?
Why are macros behaving differently across agents?
Experiencing common Zendesk frustrations?
- Struggling to spot broken workflows before they impact your customers
- Spending hours auditing configurations instead of improving CX
- Missing setup essentials that limit agent efficiency
- Overspending on outdated or ineffective platform checks
- Unsure whether your instance still reflects best practice and your CX goals
A Zendesk health check helps you uncover these issues quickly – and gives you a clear plan to fix them.
A healthier Zendesk with results you can measure
Your Zendesk should power great experiences – not create complexity. Our health check exposes the gaps impacting your service, then delivers targeted enhancements that boost productivity, speed and emotional impact across every touchpoint.
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live chat completion delivered through enhanced routing, real-time agent support and streamlined conversational design globally.
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reduction in response time achieved after
removing inefficient workflows, outdated triggers and unnecessary steps slowing agents down.
How it works, in just three simple steps
Step 1
Share access (safely)
We’ll ask for secure, limited-time access to your Zendesk instance so we can review how it’s currently set up.
• A short discovery call to explore your challenges and goals
• A clear understanding of what you want Zendesk to support
• Secure admin access for our specialists to assess your configuration
• An initial snapshot of how your instance is performing today
Step 2
We explore, you relax
Our specialists take a deep dive into your Zendesk setup – focusing on structure, workflows and optimisation opportunities.
• Identify inefficiencies in routing, triggers, automations and macros
• Map your goals to practical Zendesk improvements
• Translate business needs into clear platform requirements
• Align on meaningful metrics that demonstrate real ROI
Step 3
You get the full picture
We share a clear, actionable report highlighting what’s working, what’s not, and where improvements will deliver the biggest impact.
• A breakdown of findings across your Zendesk environment
• Prioritised recommendations with expected impact
• Visibility of the cost of current inefficiencies (cost of doing nothing)
• A proposal outlining the optimisation work that can follow
What you can expect from us?
Comprehensive report
Detailed analysis of your Zendesk instance with prioritised recommendations for immediate and long-term improvements
Executive presentation
Interactive sessions to walk through findings, discuss recommendations, and answer your questions
Action plan
Clear roadmap with quick wins and strategic initiatives to enhance your customer experience
But don’t just take our word for it – hear from one of our clients:
Working with Ventrica on our Zendesk transformation has been fantastic! The team really took the time to understand our challenges – from manual process to our peak season pressures. They’ve helped us streamline the customer journey, from our contact forms to ticket prioritisation and SLA tracking. The collaborative approach has been brilliant, and I’m genuinely excited to see how the improvements we’ve implemented will benefit both our team and customers. We’re now much better positioned for future success!
Abby Spencer, Head of Customer Experience, DUSK.com
Privacy & Security
We take security seriously. Here’s exactly what data we review as part of your Zendesk Health Check – and what we never access.
What is being collected?
- Configuration settings used to understand how your Zendesk platform is structured
- Names and emails of Zendesk Agents and Admins for access review
- Support addresses configured within Zendesk to map your channel setup
We are only collecting technical configuration information to use it for the health check.
What is not being collected?
- End-user data, including any personally identifiable customer information
- Ticket content such as messages, transcripts, attachments or history
- Organisation records including commercial, operational or internal business data
We are only collecting technical configuration information to use it for the health check.
See results in just 3 day
As a trusted strategic Zendesk Premium Partner, we know that even the most powerful platforms need fine-tuning to deliver standout CX. Our Zendesk health check helps you unlock hidden value, improve agent performance and make every interaction count – without pressure or commitment.
Ask yourself these questions:
• Is your Zendesk performing at its best?
• Can you get more added value?
• Do you want to address common challenges?
Whether you’re scaling fast, struggling with complexity or simply sensing untapped potential in your CX, our 3-step diagnostic gives you a sharp, expert perspective on what’s working, what’s missing – and what to do next.
Hear from Will at Zendesk and Pete from Ventrica, as to why it works
What’s in it for you?
- Discover quick wins and long-term improvements
- Benchmark your current CX performance
- Identify blind spots in process, tech, or service
- Tailored advice to your brand, goals and customers
We’ve scored★★★★★ on all the health checks we’ve carried out!
Book a Zendesk health check now
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No hard sell. Just hard facts.
We combine deep Zendesk expertise with human-centred insight to show you what’s working, what’s not, and what’s next – fast. We can help you put a plan into action.
Zendesk health check frequently asked questions
We walk you through the findings, outline priority recommendations, and help you understand the impact of any inefficiencies. If you choose to move forward, we can support implementation, optimisation or further transformation work — at your pace.
Just a short discovery call and temporary admin-level access to your Zendesk instance. We don’t require documentation, process maps or deep CX strategy inputs — the health check focuses strictly on how your platform is configured today.
Most health checks are completed within 3 to 5 working days, depending on the size and complexity of your Zendesk instance. We’ll agree timelines upfront and keep you updated throughout the review.
Our specialists review your Zendesk configuration, workflows, routing, triggers, automations, macros, fields and overall platform structure. You’ll receive a clear report outlining what’s working, what isn’t, and where optimisation will deliver the biggest impact.
No. We only review technical configuration information. We do not access ticket messages, customer PII, organisation records or any sensitive commercial data. Your operational and customer data remains untouched.
Let’s take the guesswork out of your CX performance
Book your free Zendesk health check and get expert, honest insight – no obligation, no pressure.