Resources | Page 5 of 11

Resources and articles

Keep up-to-date with everything that’s going on at Ventrica.

Charlotte Reynolds appointed as new Head of Talent and Onboarding. Charlotte Reynolds appointed as new Head of Talent and Onboarding.

Ventrica is pleased to announce the appointment of Charlotte Reynolds as new Head of Talent and Onboarding

Company News
CCMA’s CareerTalk with Ventrica CEO, Iain Banks CCMA’s CareerTalk with Ventrica CEO, Iain Banks

Our CEO, Iain Banks, speaks to CCMA’s Leigh Hopwood on the CareerTalk programme.

Company News
 Improving the Employee Experience (EX) For Your Brand Improving the Employee Experience (EX) For Your Brand

Your employees are seeking a positive experience with your company, with brands that deliver an improved EX reaping the

Articles
The Importance and Value of Having Brand Ambassadors The Importance and Value of Having Brand Ambassadors

Brand ambassadors can ensure positivity around your brand is consistent & help to promote your products & services

Articles
Our Approach to Omnichannel Customer Experience (CX) Gets Results for Retailers Our Approach to Omnichannel Customer Experience (CX) Gets Results for Retailers

We work with retail brands to improve customer experience through customer service support or digital solutions.

Case Study
What does the future of CX look like?

Whitepaper

What does the future of CX look like?

How the approach to Customer Experience will evolve for global brands

The impact of brand values on customer loyalty and retention The impact of brand values on customer loyalty and retention

Brand values that resonate with your customers strengthens your market position & improves customer retention.

Case Study
Retail Customer Communication in a Post-Covid World Retail Customer Communication in a Post-Covid World

The last few years has disrupted the retail industry with brands having to rethink the customer experience.

Articles
5 Ways to Improve Your NPS & Review Scores 5 Ways to Improve Your NPS & Review Scores

NPS and review scores are extremely important. Here are 5 ways you can help improve your scores.

Articles
CX that delivers on your brand promise

Whitepaper

CX that delivers on your brand promise

How to create and execute a customer experience strategy for your brand that delivers real commercial results

Ventrica Appoints Mandy Webb as New Head of Marketing Ventrica Appoints Mandy Webb as New Head of Marketing

Ventrica is pleased to announce the appointment of Mandy Webb as its new Head of Marketing.

Company News
Ventrica appoints Joann Passingham as new Chief Financial Officer Ventrica appoints Joann Passingham as new Chief Financial Officer

Ventrica is pleased to announce the appointment of Joann Passingham as new Chief Financial Officer

Company News
Ventrica appoints Jo Regan-Iles as new Chief People Officer Ventrica appoints Jo Regan-Iles as new Chief People Officer

Ventrica is pleased to announce the appointment of Jo Regan-Iles as its new Chief People Officer

Company News
Ventrica appoints Iain Banks as new Chief Executive Officer Ventrica appoints Iain Banks as new Chief Executive Officer

Ventrica is pleased to announce the appointment of Iain Banks as its new Chief Executive Officer

Company News
Increasing Krispy Kreme Trustpilot Scores Increasing Krispy Kreme Trustpilot Scores

Ventrica in coordination with Krispy Kreme successfully implements campaign to increase Trustpilot reviews

Case Study
Customer Service team donate incentive to Ronald McDonald House Charities Customer Service team donate incentive to Ronald McDonald House Charities

Our wonderful McDonald's team chose to donate their entire incentive award to the Ronald McDonald House Charities.

Company News
Is Automation the CX panacea? Is Automation the CX panacea?

Peter Edwards, Ventrica's CTO, gives us his thoughts on automation in customer relationship strategy. 

Articles
Measuring Customer Experience Measuring Customer Experience

Measuring customer experience is key when crafting a premium customer journey.

Map Your Customer Experience Journey Map Your Customer Experience Journey

Mapping the customer experience journey is a key part of improving processes, ensuring there is clear vision.

How to Improve Customer Experience How to Improve Customer Experience

Learn how to improve the customer experience (CX) on your website and help your brand stand out.

Great Customer Service Experience Examples Great Customer Service Experience Examples

Having customer experience success stories to share will show your expertise once your strategy is in full swing.

Create a Customer Experience Strategy Create a Customer Experience Strategy

Great CX starts with a customer experience strategy at its foundation.

Building a Customer Experience Team Building a Customer Experience Team

How do you provide an ongoing great customer experience? By building a customer experience team.

Crafting a Great Customer Experience Crafting a Great Customer Experience

Introduction to great customer experience, from creating a strategy to building a great team.