Resources and articles

Keep up-to-date with everything that’s going on at Ventrica.

Harnessing the Power of AI in Contact Centres

Whitepaper

Harnessing the Power of AI in Contact Centres

A recent survey suggests that 75% of contact centre are looking to invest in AI to improve CX over the next 18 months.

How to Start Harnessing the Power of AI in the Contact Centre How to Start Harnessing the Power of AI in the Contact Centre

While Chat GPT and the like are the shiny new arrivals in town, AI is about much more than chatbots.

Articles
Looking boldly into the Emotive CX future - An interview with Ventrica CEO, Iain Banks (part 2) Looking boldly into the Emotive CX future - An interview with Ventrica CEO, Iain Banks (part 2)

Introducing part-two of the dive deep into the future of Customer Experience with Ventrica’s CEO Iain Banks.

Articles
Looking boldly into the Emotive CX future - An interview with Ventrica CEO, Iain Banks (part 1) Looking boldly into the Emotive CX future - An interview with Ventrica CEO, Iain Banks (part 1)

Our CEO Iain Banks talks looking boldly into the Emotive CX future.

Articles
Ventrica continues its commitment to Real Living Wage Ventrica continues its commitment to Real Living Wage

Global CX specialist Ventrica is delighted to announce that it will continue to be a Real Living Wage employer

Articles
Ventrica leader profile: Phil Stringer, Service Delivery Manager, on starting his career in Fintech, developing AI at Ventrica, and winning multiple awards. Ventrica leader profile: Phil Stringer, Service Delivery Manager, on starting his career in Fintech, developing AI at Ventrica, and winning multiple awards.

Phil Stringer brings a wealth of experience from the customer service and fintech sectors.

Articles
Ventrica adds top talent to commercial function. Ventrica adds top talent to commercial function.

Ventrica is delighted to announce the appointment of two highly respected members of the CX community to help deliver a

Company News
Return of the Outsourcer: How to Position Your Business for When Growth Returns to the Economy

Whitepaper

Return of the Outsourcer: How to Position Your Business for When Growth Returns to the Economy

How to Position Your Business for When Growth Returns to the Economy

Data Security and Data Sovereignty in Contact Centres Data Security and Data Sovereignty in Contact Centres

In this article, we examine the key aspects of data security and data sovereignty in contact centres.

Articles
The Rise of Emotive CX in the Age of AI : Why Human Connection Matters More Than Ever The Rise of Emotive CX in the Age of AI : Why Human Connection Matters More Than Ever

In any customer interaction, you should always be asking yourself: What’s at stake?

Articles
Ventrica joins forces with global parentcare brand Tommee Tippee to enhance their customer experience. Ventrica joins forces with global parentcare brand Tommee Tippee to enhance their customer experience.

Ventrica is delighted to announce a brand-new partnership with Tommee Tippee, to enhance their customer experience.

Case Study
Compliance Risks for Contact Centres and How to Overcome Them Compliance Risks for Contact Centres and How to Overcome Them

Compliance may initially appear overwhelming, but a proactive strategy can help your organisation.

Articles
Compliance, Risk and Best Practice in Contact Centres

Whitepaper

Compliance, Risk and Best Practice in Contact Centres

Compliance may initially appear overwhelming, but a proactive strategy ensures you adhere to all regulations.

AI bringing more power to the agent - Chief Technology Officer, Peter Edwards. AI bringing more power to the agent - Chief Technology Officer, Peter Edwards.

We recently launched Ventrica AI and the positive impact it has had in developing the relationship between our clients.

Company News
What CX Technology Might Look Like in 10 Years What CX Technology Might Look Like in 10 Years

The sense of voyaging into the unknown is what’s getting people excited about this AI-driven wave of transformation.

Articles
Supporting National Apprenticeship Week 2024 - Head of Learning and Development, Kelly Jaynes. Supporting National Apprenticeship Week 2024 - Head of Learning and Development, Kelly Jaynes.

National Apprenticeship Week is now in its 17th year.

Company News
How to Improve CX with Analytics How to Improve CX with Analytics

Why can't companies that say improving their CX is a top priority manage to do it?

Articles
The Future of CX Analytics

Whitepaper

The Future of CX Analytics

Moving from survey-based measurement to predictive analytics to transform the customer experience.

Ventrica leader interview: Jo Passingham, CFO. Ventrica leader interview: Jo Passingham, CFO.

Our Chief Financial Officer talks about growth, A.I. and “servant leadership”.

Company News
Ventrica raises funds for Niall Stringer Foundation. Ventrica raises funds for Niall Stringer Foundation.

Over £4000 was raised for the Niall Stringer Foundation by Ventrica staff in December 2023.

Company News
Is it really possible to predict customer behaviour? Is it really possible to predict customer behaviour?

Why do some brands have the ability to know what will happen or what will appeal to customers long before others do?

Articles
What is Conversational Analytics and Why is It So Powerful for Transforming Your CX? What is Conversational Analytics and Why is It So Powerful for Transforming Your CX?

If you want to know what you’re doing right or wrong in your business, your customers are the best people to ask.

Articles
Advanced Customer Experience Technologies

Whitepaper

Advanced Customer Experience Technologies

From the cloud to AI, how to use the latest customer contact technologies to improve your customer relationships

How to Use ChatGPT to Enhance Customer Experience and Customer Service How to Use ChatGPT to Enhance Customer Experience and Customer Service

We explore how businesses can employ LLM bots like ChatGBT to enhance their CX

Articles