Our customer service resources and articles cover a variety of topics, from customer service best practices, communication strategies, to customer satisfaction, and more.
06/08/24
How Workforce Management Will Help the Business of the Future Better Meet the Needs of Its Customers (and Employees)
Articles26/06/24
In any customer interaction, you should always be asking yourself: What’s at stake?
Articles31/05/24
While Chat GPT and the like are the shiny new arrivals in town, AI is about much more than chatbots.
Articles20/05/24
Introducing part-two of the dive deep into the future of Customer Experience with Ventrica’s CEO Iain Banks.
Articles13/05/24
Our CEO Iain Banks talks looking boldly into the Emotive CX future.
Articles08/05/24
Global CX specialist Ventrica is delighted to announce that it will continue to be a Real Living Wage employer
Articles06/05/24
Phil Stringer brings a wealth of experience from the customer service and fintech sectors.
Articles22/04/24
In this article, we examine the key aspects of data security and data sovereignty in contact centres.
Articles20/03/24
Compliance may initially appear overwhelming, but a proactive strategy can help your organisation.
Articles07/02/24
The sense of voyaging into the unknown is what’s getting people excited about this AI-driven wave of transformation.
Articles29/01/24
Why can't companies that say improving their CX is a top priority manage to do it?
Articles09/01/24
Why do some brands have the ability to know what will happen or what will appeal to customers long before others do?
Articles14/12/23
If you want to know what you’re doing right or wrong in your business, your customers are the best people to ask.
Articles23/11/23
We explore how businesses can employ LLM bots like ChatGBT to enhance their CX
Articles07/11/23
The pandemic might have ended, but it has left an ongoing health and financial crisis that many are struggling with.
Articles30/10/23
Take a look at the leading technologies that underpin a modern contact centre.
Articles19/10/23
Customers’ perceptions of CX are shaped by every interaction with your business. Learn more.
Articles09/10/23
Rising consumer expectations and evolving technologies, means managing contact centres is a significant challenge
Articles05/10/23
Companies that embrace the possibilities that are opening up before us will likely be the winners.
Articles26/09/23
Ventrica CEO, Iain Banks, discusses National Customer Service Week.
Articles14/09/23
What major factors do we think will influence customers' preferences and behaviours in the future?
Articles06/09/23
50 of the most important things you should do during the process of selecting a BPO (Business Process Outsourcer)
Articles15/08/23
When considering what outsourcing can do for your company, understanding the different BPO models can be helpful.
Articles