Resources / Articles

Articles

Our customer service resources and articles cover a variety of topics, from customer service best practices, communication strategies, to customer satisfaction, and more.

What CX Technology Might Look Like in 10 Years What CX Technology Might Look Like in 10 Years

The sense of voyaging into the unknown is what’s getting people excited about this AI-driven wave of transformation.

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How to Improve CX with Analytics How to Improve CX with Analytics

Why can't companies that say improving their CX is a top priority manage to do it?

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What is Conversational Analytics and Why is It So Powerful for Transforming Your CX? What is Conversational Analytics and Why is It So Powerful for Transforming Your CX?

If you want to know what you’re doing right or wrong in your business, your customers are the best people to ask.

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How to Use ChatGPT to Enhance Customer Experience and Customer Service How to Use ChatGPT to Enhance Customer Experience and Customer Service

We explore how businesses can employ LLM bots like ChatGBT to enhance their CX

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How to Build a Modern Contact Centre How to Build a Modern Contact Centre

Take a look at the leading technologies that underpin a modern contact centre.

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Iain Banks CEO blog Iain Banks CEO blog

Ventrica CEO, Iain Banks, discusses National Customer Service Week.

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How customers’ evolving preferences will create the future of CX How customers’ evolving preferences will create the future of CX

What major factors do we think will influence customers' preferences and behaviours in the future?

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The Ultimate Outsourcing Checklist: 50 Things to Do When Choosing a Contact Centre Outsourcing Partner The Ultimate Outsourcing Checklist: 50 Things to Do When Choosing a Contact Centre Outsourcing Partner

50 of the most important things you should do during the process of selecting a BPO (Business Process Outsourcer)

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Choosing a BPO Model for Success Choosing a BPO Model for Success

When considering what outsourcing can do for your company, understanding the different BPO models can be helpful.

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How to Use Outsourcing to Navigate Peak Demand in Your Contact Centre How to Use Outsourcing to Navigate Peak Demand in Your Contact Centre

There are a few main reasons your contact centre might choose to work with an outsourcing partner to manage peak demand

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How Your Contact Centre Can Make Money & Increase Revenue How Your Contact Centre Can Make Money & Increase Revenue

Turning your contact centre into a profit centre is challenging, but can be achieved. Find out how your contact centre

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How to Create a Positive Employee Experience for Hybrid Workers How to Create a Positive Employee Experience for Hybrid Workers

Gain valuable insights into designing a seamless work environment and nurturing a culture of inclusivity

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How to Attract Better Talent for your Business & Retain Them How to Attract Better Talent for your Business & Retain Them

Whether you’re a startup or an established global brand, a team of talented individuals can help you achieve your goals

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How it Works: Offshore Outsourcing to South Africa How it Works: Offshore Outsourcing to South Africa

South Africa is a hidden gem in the global BPO landscape. Find out why!

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Contact Centre Resource Planning for Hybrid and WFH Models Contact Centre Resource Planning for Hybrid and WFH Models

See how to make a success out of a hybrid or remote working model

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The Significance of Technology in Hybrid Work The Significance of Technology in Hybrid Work

Explore the significance of technology in hybrid work and how it can help your business succeed.

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Delivering Sales Through Service: How to do so Effectively Delivering Sales Through Service: How to do so Effectively

Contact centres have evolved with the times, digitally transforming customer experience.

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How CX Has Digitally Transformed Contact Centres Globally How CX Has Digitally Transformed Contact Centres Globally

Contact centres have evolved with the times, digitally transforming customer experience.

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Omnichannel Shopping For Frictionless Customer Experiences Omnichannel Shopping For Frictionless Customer Experiences

See how omnichannel shopping can help bring together digital and in-person customer experiences.

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 How To Manage Remote Teams & Ensure Their Wellbeing How To Manage Remote Teams & Ensure Their Wellbeing

Learn how to effectively manage your remote workforce and promote their health and well-being.

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Ventrica partners with UK property specialist and software provider Zoopla to enhance customer support. Ventrica partners with UK property specialist and software provider Zoopla to enhance customer support.

Ventrica is delighted to announce a new partnership with Zoopla, UK’s leading property specialist & software provider.

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A Guide to Effective Remote Recruiting and Onboarding A Guide to Effective Remote Recruiting and Onboarding

Discover our guide to effective remote recruiting & onboarding.

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How to Succeed with Hybrid Working in a Post-Covid World How to Succeed with Hybrid Working in a Post-Covid World

We look at the benefits of hybrid working for companies and employees, as well as hybrid workplace challenges.

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 Integrating Zendesk into your Customer Service Strategy Integrating Zendesk into your Customer Service Strategy

A tool that’s known for its ability to streamline communication and enhance the overall customer experience is Zendesk

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