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Ventrica

Ventrica wins a place on Crown Commercial Service framework Ventrica wins a place on Crown Commercial Service framework

Ventrica is one of only 18 companies to be named as an approved supplier on Government's Crown Commercial Service's.

News
Contact Centres trends in 2022 - the return of the customer relationship Contact Centres trends in 2022 - the return of the customer relationship

Dino Forte, Ventrica's CEO, gives us his thoughts on what's coming in 2022.

News
 Ventrica launches Digital Multilingual Bureau to provide support charged on a ‘per minute’ basis. Ventrica launches Digital Multilingual Bureau to provide support charged on a ‘per minute’ basis.

Outsourced customer management provider Ventrica today announced the launch of DMB its new Digital Multilingual Bureau.

Press Release
Ventrica wins Gold & Silver at European Contact Centre & Customer Service Awards, London, UK Ventrica wins Gold & Silver at European Contact Centre & Customer Service Awards, London, UK

Ventrica picks up two awards at the prestigious European Contact Centre Awards

News
Our CEO Dino Forte speaks to Martin Teasdale on his five-star podcast Get Out of Wrap Our CEO Dino Forte speaks to Martin Teasdale on his five-star podcast Get Out of Wrap

Dino Forte discusses Ventrica’s reaction to COVID19 on leading industry podcast, Get Out of Wrap!

News
October and November Ventrica Award Winners! October and November Ventrica Award Winners!

We are excited to announce our People's Choice and Employee of the Month award winners for October & November 2019!

Awards
 September’s Award-winning Ventricans Announced! September’s Award-winning Ventricans Announced!

We are excited to announce our People's Choice and Employee of the Month award winners for September!

News
September’s Award-winning Ventricans Announced! September’s Award-winning Ventricans Announced!

We are excited to announce our People's Choice and Employee of the Month award winners for September!

Awards
Ventrica partners with LivePerson to augment its CX technical services Ventrica partners with LivePerson to augment its CX technical services

Ventrica partners with LivePerson to augment its CX technical service offering.

Press Release
5 ways to promote employee well-being in a contact centre 5 ways to promote employee well-being in a contact centre

Contact centres are considered to have one of the highest employee turnover rates of any industry.

Articles
Congrats to August’s Award-winning Ventricans! Congrats to August’s Award-winning Ventricans!

We are pleased to announce our People's Choice and Employee of the Month award winners for August!

Awards
Ventrica shortlisted as ECCCSA 2019 finalists Ventrica shortlisted as ECCCSA 2019 finalists

Ventrica have been shortlisted as finalists for three categories in the European Contact Centre Awards!

Awards
Congrats to July’s award-winning Ventricans, including a very Special Award nominee Congrats to July’s award-winning Ventricans, including a very Special Award nominee

We are excited to announce our People's Choice and Employee of the Month award winners for July.

Awards
7 key reasons to outsource your Contact Centre by Dino Forte 7 key reasons to outsource your Contact Centre by Dino Forte

Our CEO, Dino Forte, shares his 7 key reasons why you should outsource your contact centre

Articles
A day in the life of a Team Manager A day in the life of a Team Manager

Our Ventrican, Lawrence shares his progressive journey here and what his role at Ventrica involves.

Articles
Introducing: Carl Sullivan, our CFO and master of the Seven Seas Introducing: Carl Sullivan, our CFO and master of the Seven Seas

Our Ventrican, and CFO, Carl give us a glimpse into his background, his hobbies, and what his role at Ventrica involves

News
June’s Award-winning Ventricans Announced June’s Award-winning Ventricans Announced

Our People's Choice and Employee of the Month award winners have been announced!

Awards
Congrats to May’s Award-winning Ventricans Congrats to May’s Award-winning Ventricans

We are excited to announce our People's Choice and Employee of the Month award winners for May.

Awards
Sharon Williams, Recruitment Manager #MeetOurVentricans Sharon Williams, Recruitment Manager #MeetOurVentricans

We spoke to our Recruitment Manager about finding customer experience specialists that are a perfect fit.

Articles
How we train brand advocates for CX success How we train brand advocates for CX success

Our Training Manager, Emma Pointing, explains why her mission is to create brand advocates for all of our clients.

Articles
Meet Tilly Archer, our Knowledge Manager Meet Tilly Archer, our Knowledge Manager

Our Knowledge Manager, Natalie Archer, tells us about her essential role and why she loves working at Ventrica.

Articles
Our January and February Ventrica Stars Our January and February Ventrica Stars

Employee of the Month and Peoples Choice Winners

Awards
Customer Service Management: what should we really be measuring? Customer Service Management: what should we really be measuring?

Customer Service Management: what should we really be measuring?

Articles
Contact Centre Management: It Is Time To Change The Metrics Contact Centre Management: It Is Time To Change The Metrics

Latest Ventrica blog by Dino Forte published in contact-centres.com

Articles