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Ventrica

Ventrica Appoints Mandy Webb as New Head of Marketing Ventrica Appoints Mandy Webb as New Head of Marketing

Ventrica is pleased to announce the appointment of Mandy Webb as its new Head of Marketing.

Company News
Ventrica appoints Joann Passingham as new Chief Financial Officer Ventrica appoints Joann Passingham as new Chief Financial Officer

Ventrica is pleased to announce the appointment of Joann Passingham as new Chief Financial Officer

Company News
Ventrica appoints Jo Regan-Iles as new Chief People Officer Ventrica appoints Jo Regan-Iles as new Chief People Officer

Ventrica is pleased to announce the appointment of Jo Regan-Iles as its new Chief People Officer

Company News
Ventrica appoints Iain Banks as new Chief Executive Officer Ventrica appoints Iain Banks as new Chief Executive Officer

Ventrica is pleased to announce the appointment of Iain Banks as its new Chief Executive Officer

Company News
Increasing Krispy Kreme Trustpilot Scores Increasing Krispy Kreme Trustpilot Scores

Ventrica in coordination with Krispy Kreme successfully implements campaign to increase Trustpilot reviews

Case Study
Customer Service team donate incentive to Ronald McDonald House Charities Customer Service team donate incentive to Ronald McDonald House Charities

Our wonderful McDonald's team chose to donate their entire incentive award to the Ronald McDonald House Charities.

Company News
Measuring Customer Experience Measuring Customer Experience

Measuring customer experience is key when crafting a premium customer journey.

Map Your Customer Experience Journey Map Your Customer Experience Journey

Mapping the customer experience journey is a key part of improving processes, ensuring there is clear vision.

How to Improve Customer Experience How to Improve Customer Experience

Learn how to improve the customer experience (CX) on your website and help your brand stand out.

Great Customer Service Experience Examples Great Customer Service Experience Examples

Having customer experience success stories to share will show your expertise once your strategy is in full swing.

Create a Customer Experience Strategy Create a Customer Experience Strategy

Great CX starts with a customer experience strategy at its foundation.

Building a Customer Experience Team Building a Customer Experience Team

How do you provide an ongoing great customer experience? By building a customer experience team.

Crafting a Great Customer Experience Crafting a Great Customer Experience

Introduction to great customer experience, from creating a strategy to building a great team.

Ventrica wins a place on Crown Commercial Service framework Ventrica wins a place on Crown Commercial Service framework

Ventrica is one of only 18 companies to be named as an approved supplier on Government's Crown Commercial Service's.

Company News
Contact Centres trends in 2022 - the return of the customer relationship Contact Centres trends in 2022 - the return of the customer relationship

Dino Forte, Ventrica's CEO, gives us his thoughts on what's coming in 2022.

Company News
 Ventrica launches Digital Multilingual Bureau to provide support charged on a ‘per minute’ basis. Ventrica launches Digital Multilingual Bureau to provide support charged on a ‘per minute’ basis.

Outsourced customer management provider Ventrica today announced the launch of DMB its new Digital Multilingual Bureau.

Company News
Ventrica wins Gold & Silver at European Contact Centre & Customer Service Awards, London, UK Ventrica wins Gold & Silver at European Contact Centre & Customer Service Awards, London, UK

Ventrica picks up two awards at the prestigious European Contact Centre Awards

Awards
October and November Ventrica Award Winners! October and November Ventrica Award Winners!

We are excited to announce our People's Choice and Employee of the Month award winners for October & November 2019!

Awards
 September’s Award-winning Ventricans Announced! September’s Award-winning Ventricans Announced!

We are excited to announce our People's Choice and Employee of the Month award winners for September!

Company News
September’s Award-winning Ventricans Announced! September’s Award-winning Ventricans Announced!

We are excited to announce our People's Choice and Employee of the Month award winners for September!

Awards
Ventrica partners with LivePerson to augment its CX technical services Ventrica partners with LivePerson to augment its CX technical services

Ventrica partners with LivePerson to augment its CX technical service offering.

Company News
5 ways to promote employee well-being in a contact centre 5 ways to promote employee well-being in a contact centre

Contact centres are considered to have one of the highest employee turnover rates of any industry.

Articles
Congrats to August’s Award-winning Ventricans! Congrats to August’s Award-winning Ventricans!

We are pleased to announce our People's Choice and Employee of the Month award winners for August!

Awards
Ventrica shortlisted as ECCCSA 2019 finalists Ventrica shortlisted as ECCCSA 2019 finalists

Ventrica have been shortlisted as finalists for three categories in the European Contact Centre Awards!

Awards