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Resources | Page 3 of 9

Resources and articles

Keep up-to-date with everything that’s going on at Ventrica.

What is the Impact of Brand Values on Customer Experience? What is the Impact of Brand Values on Customer Experience?

28/10/22

How your brand is perceived is important when improving your CX. Find out more about the impact of brand values.

Articles
CX Success, How Do You Measure Customer Success? CX Success, How Do You Measure Customer Success?

27/10/22

In the world of customer experiences, success is where as a business you have provided satisfaction and left a lasting

Articles
The Importance of Trustpilot Customer Reviews for Your Brand The Importance of Trustpilot Customer Reviews for Your Brand

26/10/22

Having your website, service, or product reviewed can provide your business with valuable feedback.

Awards
Why Customer Experience is Key to Scaling Revenue Why Customer Experience is Key to Scaling Revenue

13/10/22

There’s no hiding from it; poor customer experiences will lead to lost revenue. Understand the Impact of Bad CX.

Articles
What is Conversational Commerce? Everything You Need to Know What is Conversational Commerce? Everything You Need to Know

13/10/22

Conversational Commerce is revolutionising how customers interact with businesses. So what exactly is it?

Articles
Ventrica wins Sales and Marketing Service Excellence Award Ventrica wins Sales and Marketing Service Excellence Award

05/10/22

We are overjoyed at Ventrica to share the news of our success at the McCarthy Stone Supply Chain Awards

News
Siobhain Goodall appointed as new Business Development Manager. Siobhain Goodall appointed as new Business Development Manager.

22/09/22

Ventrica is pleased to announce the appointment of Siobhain Goodall as New Business Development Manager.

Press Release
Enterprise resource planning - in and out of the contact centre Enterprise resource planning - in and out of the contact centre

22/09/22

We take a look at how businesses can balance resources and customer demand in and out of the contact centre

Articles
The Benefits of CSR and Initiatives like Treedom The Benefits of CSR and Initiatives like Treedom

06/09/22

We take a look at what brands are doing for (CSR), what initiatives are out there, and what are the benefits.

Articles
The Importance of Recruitment on CX The Importance of Recruitment on CX

06/09/22

What is it that employees want in 2022, and how do you find and recruit the best talent available?

Articles
Ventrica is an ECCCSA 2022 finalist in three categories Ventrica is an ECCCSA 2022 finalist in three categories

05/09/22

Ventrica is proud to announce it has been shortlisted in three categories at the 2022 ECCCS Awards

Awards
Charlotte Reynolds appointed as new Head of Talent and Onboarding. Charlotte Reynolds appointed as new Head of Talent and Onboarding.

05/09/22

Ventrica is pleased to announce the appointment of Charlotte Reynolds as new Head of Talent and Onboarding

Press Release
CCMA’s CareerTalk with Ventrica CEO, Iain Banks CCMA’s CareerTalk with Ventrica CEO, Iain Banks

19/08/22

Our CEO, Iain Banks, speaks to CCMA’s Leigh Hopwood on the CareerTalk programme.

News
Improving the Employee Experience (EX) For Your Brand Improving the Employee Experience (EX) For Your Brand

08/08/22

Your employees are seeking a positive experience with your company, with brands that deliver an improved EX reaping the

Articles
The Importance and Value of Having Brand Ambassadors The Importance and Value of Having Brand Ambassadors

05/08/22

Brand ambassadors can ensure positivity around your brand is consistent & help to promote your products & services

Articles
Our Approach to Omnichannel Customer Experience (CX) Gets Results for Retailers Our Approach to Omnichannel Customer Experience (CX) Gets Results for Retailers

05/08/22

We work with retail brands to improve customer experience through customer service support or digital solutions.

Case Study
The impact of brand values on customer loyalty and retention The impact of brand values on customer loyalty and retention

04/08/22

Brand values that resonate with your customers strengthens your market position & improves customer retention.

Case Study
Retail Customer Communication in a Post-Covid World Retail Customer Communication in a Post-Covid World

28/07/22

The last few years has disrupted the retail industry with brands having to rethink the customer experience.

Articles
5 Ways to Improve Your NPS & Review Scores 5 Ways to Improve Your NPS & Review Scores

28/07/22

NPS and review scores are extremely important. Here are 5 ways you can help improve your scores.

Articles
Ventrica Appoints Mandy Webb as New Head of Marketing Ventrica Appoints Mandy Webb as New Head of Marketing

27/07/22

Ventrica is pleased to announce the appointment of Mandy Webb as its new Head of Marketing.

Press Release
Ventrica appoints Joann Passingham as new Chief Financial Officer Ventrica appoints Joann Passingham as new Chief Financial Officer

11/07/22

Ventrica is pleased to announce the appointment of Joann Passingham as new Chief Financial Officer

Press Release
Ventrica appoints Jo Regan-Iles as new Chief People Officer Ventrica appoints Jo Regan-Iles as new Chief People Officer

25/04/22

Ventrica is pleased to announce the appointment of Jo Regan-Iles as its new Chief People Officer

Press Release
Ventrica appoints Iain Banks as new Chief Executive Officer Ventrica appoints Iain Banks as new Chief Executive Officer

05/04/22

Ventrica is pleased to announce the appointment of Iain Banks as its new Chief Executive Officer

News
Increasing Krispy Kreme Trustpilot Scores Increasing Krispy Kreme Trustpilot Scores

04/04/22

Ventrica in coordination with Krispy Kreme successfully implements campaign to increase Trustpilot reviews

Case Study