Resources and articles
Keep up-to-date with everything that’s going on at Ventrica.
Contact Centre Resource Planning for Hybrid and WFH Models
31/05/23
See how to make a success out of a hybrid or remote working model
Articles
The Significance of Technology in Hybrid Work
30/05/23
Explore the significance of technology in hybrid work and how it can help your business succeed.
Articles
Delivering Sales Through Service: How to do so Effectively
29/05/23
Contact centres have evolved with the times, digitally transforming customer experience.
Articles
How CX Has Digitally Transformed Contact Centres Globally
26/05/23
Contact centres have evolved with the times, digitally transforming customer experience.
Articles
Whitepaper
Why Outsource?When growing a business, ensuring business functions and processes remain efficient as you scale is crucial.
Omnichannel Shopping For Frictionless Customer Experiences
15/05/23
See how omnichannel shopping can help bring together digital and in-person customer experiences.
Articles
How To Manage Remote Teams & Ensure Their Wellbeing
03/05/23
Learn how to effectively manage your remote workforce and promote their health and well-being.
Articles
Ventrica partners with UK property specialist and software provider Zoopla to enhance customer support.
02/05/23
Ventrica is delighted to announce a new partnership with Zoopla, UK’s leading property specialist & software provider.
Articles
A Guide to Effective Remote Recruiting and Onboarding
26/04/23
Discover our guide to effective remote recruiting & onboarding.
Articles
How to Succeed with Hybrid Working in a Post-Covid World
26/04/23
We look at the benefits of hybrid working for companies and employees, as well as hybrid workplace challenges.
Articles
Whitepaper
How to Run a Hybrid Contact CentreDiscover how you run a hybrid contact centre efficiently in this post-pandemic world.
How can CX be used to support your vulnerable customers – Webinar
20/04/23
Ventrica teamed up with the CXFO Foundation to look at how well-executed CX supports vulnerable customers.
Company News
Integrating Zendesk into your Customer Service Strategy
28/03/23
A tool that’s known for its ability to streamline communication and enhance the overall customer experience is Zendesk
Articles
A Deep Dive into Zendesk Analytics & Reporting Features
28/03/23
As a Zendesk partner, we know how useful innovative platforms can be for businesses of all sizes.
Articles
Ventrica is a CCMA 2023 Finalist in three categories
22/03/23
Ventrica has been has been shortlisted for 3 categories at the 2023 Call Centre Management Association (CCMA)
Articles
What Employees Want: How to Provide a Better EX
14/03/23
How to provide a better experience for your employees and the benefits this provides to your business.
Articles
Why Being ‘Human’ is Vital in the Modern Workplace
14/03/23
Learn how to prioritise the human element in the modern workplace to drive success.
Articles
Why the Employee Journey is Just as Crucial as the Customer Journey
14/03/23
Discover how investing in employee satisfaction and retention is crucial.
Articles
Whitepaper
Does EX define CX?It’s beyond doubt that a more engaged workforce leads to more satisfied customers, who purchase more.
Top 4 Ways Outsourcing Can Solve Your Recruitment Problems
20/02/23
If you're a business struggling with recruitment, choosing outsourcing solutions may offer the support you need.
Company News
Identify Better Training Opportunities Your Teams Need Today
16/02/23
Harmony within a team is an important factor all businesses need to consider but how can this be achieved?
Articles
Understanding & Improving Employee Engagement, Why It Matters
16/02/23
The experience of your employees matters, & whilst some companies ace it, others may struggle to see the benefit.
Articles
How self-service and automation can support peak demand in your contact centre
07/02/23
Learn how to reduce the strain on your agents, while ensuring the customer receives the best help they can.
Articles
How to optimise your workforce management to handle peak demand
07/02/23
Planning ahead for peak times is an important part of workforce management.
Articles