Keep up-to-date with everything that’s going on at Ventrica.
Whitepaper
The Future of CX AnalyticsMoving from survey-based measurement to predictive analytics to transform the customer experience.
12/01/24
Our Chief Financial Officer talks about growth, A.I. and “servant leadership”.
Company News11/01/24
Over £4000 was raised for the Niall Stringer Foundation by Ventrica staff in December 2023.
Company News09/01/24
Why do some brands have the ability to know what will happen or what will appeal to customers long before others do?
Articles14/12/23
If you want to know what you’re doing right or wrong in your business, your customers are the best people to ask.
ArticlesWhitepaper
Advanced Customer Experience TechnologiesFrom the cloud to AI, how to use the latest customer contact technologies to improve your customer relationships
23/11/23
We explore how businesses can employ LLM bots like ChatGBT to enhance their CX
Articles07/11/23
The pandemic might have ended, but it has left an ongoing health and financial crisis that many are struggling with.
Articles30/10/23
Take a look at the leading technologies that underpin a modern contact centre.
Articles19/10/23
Customers’ perceptions of CX are shaped by every interaction with your business. Learn more.
Articles09/10/23
Rising consumer expectations and evolving technologies, means managing contact centres is a significant challenge
Articles05/10/23
Companies that embrace the possibilities that are opening up before us will likely be the winners.
Articles26/09/23
Ventrica CEO, Iain Banks, discusses National Customer Service Week.
ArticlesWhitepaper
The CX Journey to 2030Evolving customer preferences and advances in technology are transforming the customer experience.
14/09/23
What major factors do we think will influence customers' preferences and behaviours in the future?
Articles06/09/23
50 of the most important things you should do during the process of selecting a BPO (Business Process Outsourcer)
Articles22/08/23
Ventrica brought out its inner Barbie (and Ken) to raise funds for the amazing Lady McAdden Breast Cancer Trust.
Company News17/08/23
Ventrica and our partners are finalists in six categories of the 2023 European Contact Centre & Customer Service Awards
Company News15/08/23
When considering what outsourcing can do for your company, understanding the different BPO models can be helpful.
Articles26/07/23
There are a few main reasons your contact centre might choose to work with an outsourcing partner to manage peak demand
Articles19/07/23
Kathleen brings over 22 years of experience in the Contact Centre industry
Company News18/07/23
Turning your contact centre into a profit centre is challenging, but can be achieved. Find out how your contact centre
Articles03/07/23
Gain valuable insights into designing a seamless work environment and nurturing a culture of inclusivity
Articles03/07/23
Whether you’re a startup or an established global brand, a team of talented individuals can help you achieve your goals
Articles