Resources and articles
Keep up-to-date with everything that’s going on at Ventrica.
Omnichannel Shopping For Frictionless Customer Experiences
15/05/23
See how omnichannel shopping can help bring together digital and in-person customer experiences.
Articles
How To Manage Remote Teams & Ensure Their Wellbeing
03/05/23
Learn how to effectively manage your remote workforce and promote their health and well-being.
Articles
Ventrica partners with UK property specialist and software provider Zoopla to enhance customer support.
02/05/23
Ventrica is delighted to announce a new partnership with Zoopla, UK’s leading property specialist & software provider.
Articles
A Guide to Effective Remote Recruiting and Onboarding
26/04/23
Discover our guide to effective remote recruiting & onboarding.
Articles
How to Succeed with Hybrid Working in a Post-Covid World
26/04/23
We look at the benefits of hybrid working for companies and employees, as well as hybrid workplace challenges.
Articles
How can CX be used to support your vulnerable customers – Webinar
20/04/23
Ventrica teamed up with the CXFO Foundation to look at how well-executed CX supports vulnerable customers.
News
Integrating Zendesk into your Customer Service Strategy
28/03/23
A tool that’s known for its ability to streamline communication and enhance the overall customer experience is Zendesk
Articles
A Deep Dive into Zendesk Analytics & Reporting Features
28/03/23
As a Zendesk partner, we know how useful innovative platforms can be for businesses of all sizes.
Articles
Ventrica is a CCMA 2023 Finalist in three categories
22/03/23
Ventrica has been has been shortlisted for 3 categories at the 2023 Call Centre Management Association (CCMA)
Awards
What Employees Want: How to Provide a Better EX
14/03/23
How to provide a better experience for your employees and the benefits this provides to your business.
Articles
Why Being ‘Human’ is Vital in the Modern Workplace
14/03/23
Learn how to prioritise the human element in the modern workplace to drive success.
Articles
Why the Employee Journey is Just as Crucial as the Customer Journey
14/03/23
Discover how investing in employee satisfaction and retention is crucial.
Articles
Top 4 Ways Outsourcing Can Solve Your Recruitment Problems
20/02/23
If you're a business struggling with recruitment, choosing outsourcing solutions may offer the support you need.
News
Identify Better Training Opportunities Your Teams Need Today
16/02/23
Harmony within a team is an important factor all businesses need to consider but how can this be achieved?
Articles
Understanding & Improving Employee Engagement, Why It Matters
16/02/23
The experience of your employees matters, & whilst some companies ace it, others may struggle to see the benefit.
Articles
How self-service and automation can support peak demand in your contact centre
07/02/23
Learn how to reduce the strain on your agents, while ensuring the customer receives the best help they can.
Articles
How to optimise your workforce management to handle peak demand
07/02/23
Planning ahead for peak times is an important part of workforce management.
Articles
Outsourcing Offshore vs Onshore vs Automation - Which to Choose?
17/01/23
How to choose the right outsourcing model for your businesses?
Articles
How to know what your customers really want from CX
30/11/22
Understanding what your customers want is something many businesses struggle with, so how do brands do it?
Articles
Adapting Your Recruitment Process for a Post-COVID World
30/11/22
How to effectively manage recruitment and onboarding new employees in a post-COVID world?
Articles
Ventrica appoints Ray Biggs as new Chief Operating Officer
28/11/22
Ventrica is pleased to announce the appointment of Ray Biggs as its new Chief Operating Officer.
Press Release
Ventrica awarded in two categories at ECCCSA’s 2022
25/11/22
Ventrica awarded Gold and Silver at the European Contact Centre & Customer Service Awards (ECCCSAs) 2022
Press Release
Ventrica partners with Intersect-HP in Cape Town, South Africa.
30/10/22
Customer Experience Outsourcing specialist Ventrica announces expansion to South Africa.
Press Release
5 Ways to Improve Your Omnichannel Customer Experience
28/10/22
To be customer-centric, you need to consider the omnichannel service you provide.
Articles