Resources | Page 2 of 11

Resources and articles

Keep up-to-date with everything that’s going on at Ventrica.

Identifying and Supporting Vulnerable Customers Identifying and Supporting Vulnerable Customers

The pandemic might have ended, but it has left an ongoing health and financial crisis that many are struggling with.

Articles
How to Build a Modern Contact Centre How to Build a Modern Contact Centre

Take a look at the leading technologies that underpin a modern contact centre.

Articles
Customer Experience Strategies – Your Questions Answered Customer Experience Strategies – Your Questions Answered

Customers’ perceptions of CX are shaped by every interaction with your business. Learn more.

Articles
The Strategic Benefits of Outsourcing Your Contact Centre and Customer Experience The Strategic Benefits of Outsourcing Your Contact Centre and Customer Experience

Rising consumer expectations and evolving technologies, means managing contact centres is a significant challenge

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The Agent of the Future: Evolving Careers in Contact Centres The Agent of the Future: Evolving Careers in Contact Centres

Companies that embrace the possibilities that are opening up before us will likely be the winners.

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Iain Banks CEO blog Iain Banks CEO blog

Ventrica CEO, Iain Banks, discusses National Customer Service Week.

Articles
The CX Journey to 2030

Whitepaper

The CX Journey to 2030

Evolving customer preferences and advances in technology are transforming the customer experience.

How customers’ evolving preferences will create the future of CX How customers’ evolving preferences will create the future of CX

What major factors do we think will influence customers' preferences and behaviours in the future?

Articles
The Ultimate Outsourcing Checklist: 50 Things to Do When Choosing a Contact Centre Outsourcing Partner The Ultimate Outsourcing Checklist: 50 Things to Do When Choosing a Contact Centre Outsourcing Partner

50 of the most important things you should do during the process of selecting a BPO (Business Process Outsourcer)

Articles
Ventrica unleash their inner Barbie/Ken for Breast Cancer Charity. Ventrica unleash their inner Barbie/Ken for Breast Cancer Charity.

Ventrica brought out its inner Barbie (and Ken) to raise funds for the amazing Lady McAdden Breast Cancer Trust.

Company News
Ventrica celebrate reaching final of six 2023 ECCCSA categories Ventrica celebrate reaching final of six 2023 ECCCSA categories

Ventrica and our partners are finalists in six categories of the 2023 European Contact Centre & Customer Service Awards

Company News
Choosing a BPO Model for Success Choosing a BPO Model for Success

When considering what outsourcing can do for your company, understanding the different BPO models can be helpful.

Articles
How to Use Outsourcing to Navigate Peak Demand in Your Contact Centre How to Use Outsourcing to Navigate Peak Demand in Your Contact Centre

There are a few main reasons your contact centre might choose to work with an outsourcing partner to manage peak demand

Articles
Ventrica appoints  Kathleen Roach as new Head of Continuous Improvement. Ventrica appoints Kathleen Roach as new Head of Continuous Improvement.

Kathleen brings over 22 years of experience in the Contact Centre industry

Company News
How Your Contact Centre Can Make Money & Increase Revenue How Your Contact Centre Can Make Money & Increase Revenue

Turning your contact centre into a profit centre is challenging, but can be achieved. Find out how your contact centre

Articles
How to Create a Positive Employee Experience for Hybrid Workers How to Create a Positive Employee Experience for Hybrid Workers

Gain valuable insights into designing a seamless work environment and nurturing a culture of inclusivity

Articles
How to Attract Better Talent for your Business & Retain Them How to Attract Better Talent for your Business & Retain Them

Whether you’re a startup or an established global brand, a team of talented individuals can help you achieve your goals

Articles
Ventrica offers the legendary global footwear brand Clarks enhanced customer support. Ventrica offers the legendary global footwear brand Clarks enhanced customer support.

Ventrica is delighted to announce a new partnership with Clarks, Britain’s leading shoe manufacturer and retailer. 

Case Study
Ventrica celebrates commitment to Real Living Wage Ventrica celebrates commitment to Real Living Wage

Ventrica is delighted to announce that they have become a fully accredited “Living Wage" employer.

Company News
How it Works: Offshore Outsourcing to South Africa How it Works: Offshore Outsourcing to South Africa

South Africa is a hidden gem in the global BPO landscape. Find out why!

Articles
Contact Centre Resource Planning for Hybrid and WFH Models Contact Centre Resource Planning for Hybrid and WFH Models

See how to make a success out of a hybrid or remote working model

Articles
The Significance of Technology in Hybrid Work The Significance of Technology in Hybrid Work

Explore the significance of technology in hybrid work and how it can help your business succeed.

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Delivering Sales Through Service: How to do so Effectively Delivering Sales Through Service: How to do so Effectively

Contact centres have evolved with the times, digitally transforming customer experience.

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How CX Has Digitally Transformed Contact Centres Globally How CX Has Digitally Transformed Contact Centres Globally

Contact centres have evolved with the times, digitally transforming customer experience.

Articles