Ventrica is not just a contact centre outsourcer but a true digital transformation consultant and partner. Our in-house development resources leverage digital technologies and strategies to enhance the efficiency and effectiveness of customer experience throughout our contact centre operations – and yours.
In the last five years we have scoped, designed, built and enhanced CX solutions for clients including McDonald’s, DHL, Fortnum & Mason, Charlotte Tilbury, Belstaff, Ferrero, Royal Voluntary Service, Clarks and Zoopla.
We are technology agnostic, and we believe this is a key strategic advantage that helps us to drive best practice methodology. Whether it is personalising interactions with customers or expanding self-service options through interactive voice response (IVR) systems, knowledge bases, and online FAQs, our team of in-house developers offers an unrivalled service in the outsourcing sector.
We collect and analyse customer feedback through the use of digital surveys and sentiment analysis tools to continuously improve service quality.
Ventrica also implements digital tools for compliance monitoring and reporting, ensuring that every customer experience adheres to industry regulations and standards. These include call recording, sentiment analysis, and performance analytics.
Zendesk is the champion of great service everywhere for everyone. It powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over channels including telephony, chat, email, messaging, social channels, communities, review sites and help centres.
As an official zendesk implementation partner, with over 15 years of experience in improving customer experience for the world’s leading brands, Ventrica can help you get the most out of Zendesk to achieve your CX goals. If you require a Zendesk app developer and partner with expertise that gets results, we are ready when you are.
We are a twilio consulting partner! Twilio is the customer layer for the internet, powering the most engaging interactions companies can build for their customers. We provide simple tools that solve hard problems, delivered as a developer-first cloud platform with global reach and no shenanigans pricing.
Our talented development team has created a suite of products that will enhance the digital transformation of every organisation and contact centre.
Ventrica A.I. is custom-built artificial intelligence software to specifically meet the needs of Contact Centres faced with a volume of unstructured contacts, tickets and client questions. This includes AI classification, AI summarisation and an AI FAQ bot.
Learn more Ventrica AI
In this white paper, we look into why and how evolving customer preferences and advances in technology are transforming the customer experience.While we can’t all be Edison, Ford, or Bezos, we can certainly apply that type of thinking in our own roles to design new solutions for our customers and continue to improve existing ones.To do that, we need to understand what customers want today and how their preferences and demands are expected to change.
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