In the last five years we have scoped, designed, built and enhanced CX solutions for clients including McDonald’s, DHL, Fortnum & Mason, Charlotte Tilbury, Belstaff, Ferrero, Royal Voluntary Service, Clarks and Zoopla.

We are technology agnostic, and we believe this is a key strategic advantage that helps us to drive best practice methodology. Whether it is personalising interactions with customers or expanding self-service options through interactive voice response (IVR) systems, knowledge bases, and online FAQs, our team of in-house developers offers an unrivalled service in the outsourcing sector.

Enhancing the customer experience

We collect and analyse customer feedback through the use of digital surveys and sentiment analysis tools to continuously improve service quality.

Ventrica also implements digital tools for compliance monitoring and reporting, ensuring that every customer experience adheres to industry regulations and standards. These include call recording, sentiment analysis, and performance analytics.

Enhancing the customer experience
Zendesk implementation partner

Zendesk implementation partner

Zendesk is the champion of great service everywhere for everyone. It powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over channels including telephony, chat, email, messaging, social channels, communities, review sites and help centres.

As an official zendesk implementation partner, with over 15 years of experience in improving customer experience for the world’s leading brands, Ventrica can help you get the most out of Zendesk to achieve your CX goals. If you require a Zendesk app developer and partner with expertise that gets results, we are ready when you are.

Twilio Partner

We are a twilio consulting partner! Twilio is the customer layer for the internet, powering the most engaging interactions companies can build for their customers. We provide simple tools that solve hard problems, delivered as a developer-first cloud platform with global reach and no shenanigans pricing.

Twilio Partner

Bespoke Solutions

Our talented development team has created a suite of products that will enhance the digital transformation of every organisation and contact centre.

Let's talk about bespoke digital transformation solutions
Ventrica AI

Ventrica AI

Ventrica A.I. is custom-built artificial intelligence software to specifically meet the needs of Contact Centres faced with a volume of unstructured contacts, tickets and client questions. This includes AI classification, AI summarisation and an AI FAQ bot.

Learn more Ventrica AI

The CX Journey to 2030

In this white paper, we look into why and how evolving customer preferences and advances in technology are transforming the customer experience.While we can’t all be Edison, Ford, or Bezos, we can certainly apply that type of thinking in our own roles to design new solutions for our customers and continue to improve existing ones.To do that, we need to understand what customers want today and how their preferences and demands are expected to change.

The CX Journey to 2030

The Future of CX

What is Conversational Analytics and Why is It So Powerful for Transforming Your CX? What is Conversational Analytics and Why is It So Powerful for Transforming Your CX?

If you want to know what you’re doing right or wrong in your business, your customers are the best people to ask.

Articles
How customers’ evolving preferences will create the future of CX How customers’ evolving preferences will create the future of CX

What major factors do we think will influence customers' preferences and behaviours in the future?

Articles
Omnichannel Shopping For Frictionless Customer Experiences Omnichannel Shopping For Frictionless Customer Experiences

See how omnichannel shopping can help bring together digital and in-person customer experiences.

Articles