The Future of CX

06/08/24

How Workforce Management Will Help the Business of the Future Better Meet the Needs of Its Customers (and Employees)

26/06/24

In any customer interaction, you should always be asking yourself: What’s at stake?

20/02/24

We recently launched Ventrica AI and the positive impact it has had in developing the relationship between our clients.

Whitepaper

Moving from survey-based measurement to predictive analytics to transform the customer experience.

14/12/23

If you want to know what you’re doing right or wrong in your business, your customers are the best people to ask.

23/11/23

We explore how businesses can employ LLM bots like ChatGBT to enhance their CX

14/09/23

What major factors do we think will influence customers' preferences and behaviours in the future?

15/05/23

See how omnichannel shopping can help bring together digital and in-person customer experiences.

28/10/22

To be customer-centric, you need to consider the omnichannel service you provide.

28/10/22

How your brand is perceived is important when improving your CX. Find out more about the impact of brand values.

27/10/22

In the world of customer experiences, success is where as a business you have provided satisfaction and left a lasting

26/10/22

Having your website, service, or product reviewed can provide your business with valuable feedback.

13/10/22

There’s no hiding from it; poor customer experiences will lead to lost revenue. Understand the Impact of Bad CX.

13/10/22

Conversational Commerce is revolutionising how customers interact with businesses. So what exactly is it?

06/09/22

What is it that employees want in 2022, and how do you find and recruit the best talent available?

05/08/22

Brand ambassadors can ensure positivity around your brand is consistent & help to promote your products & services

Whitepaper

How the approach to Customer Experience will evolve for global brands