The Customer Satisfaction (CSAT) survey is a powerful tool that helps businesses gauge and enhance their customer care efforts.
But we believe it’s not just about the collection of data, but the better interpretation of results. Ventrica’s tailored customer experience will create a customised view of your customer’s journey, improving data points to help you hear your customer more clearly.
Ventrica Customised CSAT is designed by experts WITHIN the outsourced Contact Centre industry, with first hand-knowledge of how it helps their clients provide excellent customer care.
Ventrica Customised CSAT integrates with existing systems and software without any further purchase required. Installation is a managed process by Ventrica Software Engineers.
What does CSAT provide? Not just a collection but an interpretation for customer feedback scores. Improved data points to hear you customer even more clearly.
Branded Domain (yourbrand.csat.digital), Branded Forms
NPS, Text, Date, Multiselect, Numeric, Yes/No, Yes/No/Other, Date/Time, Radio Options, Scale, Dropdown
Voice, Web, Messaging
Deliver via SMS/messaging, text-to-speech in voice, or web link via SMS and e-mail, Integrate with virtual assistants to survey contained conversations, Different surveys for different contact types, CRM Writeback (Build business logic around responses)
Reach customers in their preferred language, Driven based on the language of the original interaction
In this white paper, we look into why and how evolving customer preferences and advances in technology are transforming the customer experience. While we can’t all be Edison, Ford, or Bezos, we can certainly apply that type of thinking in our own roles to design new solutions for our customers and continue to improve existing ones. To do that, we need to understand what customers want today and how their preferences and demands are expected to change.
What major factors do we think will influence customers' preferences and behaviours in the future?Articles
See how omnichannel shopping can help bring together digital and in-person customer experiences.Articles
To be customer-centric, you need to consider the omnichannel service you provide.Articles