Ventrica appoints Kathleen Roach as new Head of Continuous Improvement.
19/07/23
Kathleen brings over 22 years of experience in the Contact Centre industry
Company News
How Your Contact Centre Can Make Money & Increase Revenue
18/07/23
Turning your contact centre into a profit centre is challenging, but can be achieved. Find out how your contact centre
Articles
How to Create a Positive Employee Experience for Hybrid Workers
03/07/23
Gain valuable insights into designing a seamless work environment and nurturing a culture of inclusivity
Articles
How to Attract Better Talent for your Business & Retain Them
03/07/23
Whether you’re a startup or an established global brand, a team of talented individuals can help you achieve your goals
Articles
Ventrica celebrates commitment to Real Living Wage
26/06/23
Ventrica is delighted to announce that they have become a fully accredited “Living Wage" employer.
Company News
How it Works: Offshore Outsourcing to South Africa
13/06/23
South Africa is a hidden gem in the global BPO landscape. Find out why!
Articles
Contact Centre Resource Planning for Hybrid and WFH Models
31/05/23
See how to make a success out of a hybrid or remote working model
Articles
The Significance of Technology in Hybrid Work
30/05/23
Explore the significance of technology in hybrid work and how it can help your business succeed.
Articles
Delivering Sales Through Service: How to do so Effectively
29/05/23
Contact centres have evolved with the times, digitally transforming customer experience.
Articles
How CX Has Digitally Transformed Contact Centres Globally
26/05/23
Contact centres have evolved with the times, digitally transforming customer experience.
Articles
Omnichannel Shopping For Frictionless Customer Experiences
15/05/23
See how omnichannel shopping can help bring together digital and in-person customer experiences.
Articles
How To Manage Remote Teams & Ensure Their Wellbeing
03/05/23
Learn how to effectively manage your remote workforce and promote their health and well-being.
Articles
Ventrica partners with UK property specialist and software provider Zoopla to enhance customer support.
02/05/23
Ventrica is delighted to announce a new partnership with Zoopla, UK’s leading property specialist & software provider.
Articles
A Guide to Effective Remote Recruiting and Onboarding
26/04/23
Discover our guide to effective remote recruiting & onboarding.
Articles
How to Succeed with Hybrid Working in a Post-Covid World
26/04/23
We look at the benefits of hybrid working for companies and employees, as well as hybrid workplace challenges.
Articles
Integrating Zendesk into your Customer Service Strategy
28/03/23
A tool that’s known for its ability to streamline communication and enhance the overall customer experience is Zendesk
Articles
A Deep Dive into Zendesk Analytics & Reporting Features
28/03/23
As a Zendesk partner, we know how useful innovative platforms can be for businesses of all sizes.
Articles
What Employees Want: How to Provide a Better EX
14/03/23
How to provide a better experience for your employees and the benefits this provides to your business.
Articles
Why Being ‘Human’ is Vital in the Modern Workplace
14/03/23
Learn how to prioritise the human element in the modern workplace to drive success.
Articles
Why the Employee Journey is Just as Crucial as the Customer Journey
14/03/23
Discover how investing in employee satisfaction and retention is crucial.
Articles
Top 4 Ways Outsourcing Can Solve Your Recruitment Problems
20/02/23
If you're a business struggling with recruitment, choosing outsourcing solutions may offer the support you need.
Company News
Identify Better Training Opportunities Your Teams Need Today
16/02/23
Harmony within a team is an important factor all businesses need to consider but how can this be achieved?
Articles
Understanding & Improving Employee Engagement, Why It Matters
16/02/23
The experience of your employees matters, & whilst some companies ace it, others may struggle to see the benefit.
Articles
How self-service and automation can support peak demand in your contact centre
07/02/23
Learn how to reduce the strain on your agents, while ensuring the customer receives the best help they can.
Articles