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Ventrica

How to Create a Positive Employee Experience for Hybrid Workers How to Create a Positive Employee Experience for Hybrid Workers

Gain valuable insights into designing a seamless work environment and nurturing a culture of inclusivity

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How to Attract Better Talent for your Business & Retain Them How to Attract Better Talent for your Business & Retain Them

Whether you’re a startup or an established global brand, a team of talented individuals can help you achieve your goals

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Ventrica celebrates commitment to Real Living Wage Ventrica celebrates commitment to Real Living Wage

Ventrica is delighted to announce that they have become a fully accredited “Living Wage" employer.

Company News
How it Works: Offshore Outsourcing to South Africa How it Works: Offshore Outsourcing to South Africa

South Africa is a hidden gem in the global BPO landscape. Find out why!

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Contact Centre Resource Planning for Hybrid and WFH Models Contact Centre Resource Planning for Hybrid and WFH Models

See how to make a success out of a hybrid or remote working model

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The Significance of Technology in Hybrid Work The Significance of Technology in Hybrid Work

Explore the significance of technology in hybrid work and how it can help your business succeed.

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Delivering Sales Through Service: How to do so Effectively Delivering Sales Through Service: How to do so Effectively

Contact centres have evolved with the times, digitally transforming customer experience.

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How CX Has Digitally Transformed Contact Centres Globally How CX Has Digitally Transformed Contact Centres Globally

Contact centres have evolved with the times, digitally transforming customer experience.

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Omnichannel Shopping For Frictionless Customer Experiences Omnichannel Shopping For Frictionless Customer Experiences

See how omnichannel shopping can help bring together digital and in-person customer experiences.

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 How To Manage Remote Teams & Ensure Their Wellbeing How To Manage Remote Teams & Ensure Their Wellbeing

Learn how to effectively manage your remote workforce and promote their health and well-being.

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Ventrica partners with UK property specialist and software provider Zoopla to enhance customer support. Ventrica partners with UK property specialist and software provider Zoopla to enhance customer support.

Ventrica is delighted to announce a new partnership with Zoopla, UK’s leading property specialist & software provider.

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A Guide to Effective Remote Recruiting and Onboarding A Guide to Effective Remote Recruiting and Onboarding

Discover our guide to effective remote recruiting & onboarding.

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How to Succeed with Hybrid Working in a Post-Covid World How to Succeed with Hybrid Working in a Post-Covid World

We look at the benefits of hybrid working for companies and employees, as well as hybrid workplace challenges.

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 Integrating Zendesk into your Customer Service Strategy Integrating Zendesk into your Customer Service Strategy

A tool that’s known for its ability to streamline communication and enhance the overall customer experience is Zendesk

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A Deep Dive into Zendesk Analytics & Reporting Features A Deep Dive into Zendesk Analytics & Reporting Features

As a Zendesk partner, we know how useful innovative platforms can be for businesses of all sizes.

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What Employees Want: How to Provide a Better EX What Employees Want: How to Provide a Better EX

How to provide a better experience for your employees and the benefits this provides to your business.

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Why Being ‘Human’ is Vital in the Modern Workplace Why Being ‘Human’ is Vital in the Modern Workplace

Learn how to prioritise the human element in the modern workplace to drive success.

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Why the Employee Journey is Just as Crucial as the Customer Journey Why the Employee Journey is Just as Crucial as the Customer Journey

Discover how investing in employee satisfaction and retention is crucial.

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Top 4 Ways Outsourcing Can Solve Your Recruitment Problems Top 4 Ways Outsourcing Can Solve Your Recruitment Problems

If you're a business struggling with recruitment, choosing outsourcing solutions may offer the support you need.

Company News
Identify Better Training Opportunities Your Teams Need Today Identify Better Training Opportunities Your Teams Need Today

Harmony within a team is an important factor all businesses need to consider but how can this be achieved?

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Understanding & Improving Employee Engagement, Why It Matters Understanding & Improving Employee Engagement, Why It Matters

The experience of your employees matters, & whilst some companies ace it, others may struggle to see the benefit.

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How self-service and automation can support peak demand in your contact centre How self-service and automation can support peak demand in your contact centre

Learn how to reduce the strain on your agents, while ensuring the customer receives the best help they can.

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How to optimise your workforce management to handle peak demand How to optimise your workforce management to handle peak demand

Planning ahead for peak times is an important part of workforce management.

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Outsourcing Offshore vs Onshore vs Automation - Which to Choose? Outsourcing Offshore vs Onshore vs Automation - Which to Choose?

How to choose the right outsourcing model for your businesses?

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