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Ventrica

Looking boldly into the Emotive CX future - An interview with Ventrica CEO, Iain Banks (part 2) Looking boldly into the Emotive CX future - An interview with Ventrica CEO, Iain Banks (part 2)

Introducing part-two of the dive deep into the future of Customer Experience with Ventrica’s CEO Iain Banks.

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Looking boldly into the Emotive CX future - An interview with Ventrica CEO, Iain Banks (part 1) Looking boldly into the Emotive CX future - An interview with Ventrica CEO, Iain Banks (part 1)

Our CEO Iain Banks talks looking boldly into the Emotive CX future.

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Ventrica continues its commitment to Real Living Wage Ventrica continues its commitment to Real Living Wage

Global CX specialist Ventrica is delighted to announce that it will continue to be a Real Living Wage employer

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Ventrica leader profile: Phil Stringer, Service Delivery Manager, on starting his career in Fintech, developing AI at Ventrica, and winning multiple awards. Ventrica leader profile: Phil Stringer, Service Delivery Manager, on starting his career in Fintech, developing AI at Ventrica, and winning multiple awards.

Phil Stringer brings a wealth of experience from the customer service and fintech sectors.

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Data Security and Data Sovereignty in Contact Centres Data Security and Data Sovereignty in Contact Centres

In this article, we examine the key aspects of data security and data sovereignty in contact centres.

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The Rise of Emotive CX in the Age of AI : Why Human Connection Matters More Than Ever The Rise of Emotive CX in the Age of AI : Why Human Connection Matters More Than Ever

In any customer interaction, you should always be asking yourself: What’s at stake?

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Compliance Risks for Contact Centres and How to Overcome Them Compliance Risks for Contact Centres and How to Overcome Them

Compliance may initially appear overwhelming, but a proactive strategy can help your organisation.

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What CX Technology Might Look Like in 10 Years What CX Technology Might Look Like in 10 Years

The sense of voyaging into the unknown is what’s getting people excited about this AI-driven wave of transformation.

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How to Improve CX with Analytics How to Improve CX with Analytics

Why can't companies that say improving their CX is a top priority manage to do it?

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Ventrica leader interview: Jo Passingham, CFO. Ventrica leader interview: Jo Passingham, CFO.

Our Chief Financial Officer talks about growth, A.I. and “servant leadership”.

Company News
Ventrica raises funds for Niall Stringer Foundation. Ventrica raises funds for Niall Stringer Foundation.

Over £4000 was raised for the Niall Stringer Foundation by Ventrica staff in December 2023.

Company News
Is it really possible to predict customer behaviour? Is it really possible to predict customer behaviour?

Why do some brands have the ability to know what will happen or what will appeal to customers long before others do?

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What is Conversational Analytics and Why is It So Powerful for Transforming Your CX? What is Conversational Analytics and Why is It So Powerful for Transforming Your CX?

If you want to know what you’re doing right or wrong in your business, your customers are the best people to ask.

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Identifying and Supporting Vulnerable Customers Identifying and Supporting Vulnerable Customers

The pandemic might have ended, but it has left an ongoing health and financial crisis that many are struggling with.

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How to Build a Modern Contact Centre How to Build a Modern Contact Centre

Take a look at the leading technologies that underpin a modern contact centre.

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Customer Experience Strategies – Your Questions Answered Customer Experience Strategies – Your Questions Answered

Customers’ perceptions of CX are shaped by every interaction with your business. Learn more.

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The Strategic Benefits of Outsourcing Your Contact Centre and Customer Experience The Strategic Benefits of Outsourcing Your Contact Centre and Customer Experience

Rising consumer expectations and evolving technologies, means managing contact centres is a significant challenge

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The Agent of the Future: Evolving Careers in Contact Centres The Agent of the Future: Evolving Careers in Contact Centres

Companies that embrace the possibilities that are opening up before us will likely be the winners.

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Ventrica unleash their inner Barbie/Ken for Breast Cancer Charity. Ventrica unleash their inner Barbie/Ken for Breast Cancer Charity.

Ventrica brought out its inner Barbie (and Ken) to raise funds for the amazing Lady McAdden Breast Cancer Trust.

Company News
Choosing a BPO Model for Success Choosing a BPO Model for Success

When considering what outsourcing can do for your company, understanding the different BPO models can be helpful.

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How to Use Outsourcing to Navigate Peak Demand in Your Contact Centre How to Use Outsourcing to Navigate Peak Demand in Your Contact Centre

There are a few main reasons your contact centre might choose to work with an outsourcing partner to manage peak demand

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Ventrica appoints  Kathleen Roach as new Head of Continuous Improvement. Ventrica appoints Kathleen Roach as new Head of Continuous Improvement.

Kathleen brings over 22 years of experience in the Contact Centre industry

Company News
How Your Contact Centre Can Make Money & Increase Revenue How Your Contact Centre Can Make Money & Increase Revenue

Turning your contact centre into a profit centre is challenging, but can be achieved. Find out how your contact centre

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How to Create a Positive Employee Experience for Hybrid Workers How to Create a Positive Employee Experience for Hybrid Workers

Gain valuable insights into designing a seamless work environment and nurturing a culture of inclusivity

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