Identifying and Supporting Vulnerable Customers
07/11/23
The pandemic might have ended, but it has left an ongoing health and financial crisis that many are struggling with.
News
How to Build a Modern Contact Centre
30/10/23
Take a look at the leading technologies that underpin a modern contact centre.
Articles
Customer Experience Strategies – Your Questions Answered
19/10/23
Customers’ perceptions of CX are shaped by every interaction with your business. Learn more.
News
The Strategic Benefits of Outsourcing Your Contact Centre and Customer Experience
09/10/23
Rising consumer expectations and evolving technologies, means managing contact centres is a significant challenge
News
The Agent of the Future: Evolving Careers in Contact Centres
05/10/23
Companies that embrace the possibilities that are opening up before us will likely be the winners.
News
Ventrica unleash their inner Barbie/Ken for Breast Cancer Charity.
22/08/23
Ventrica brought out its inner Barbie (and Ken) to raise funds for the amazing Lady McAdden Breast Cancer Trust.
News
Choosing a BPO Model for Success
15/08/23
When considering what outsourcing can do for your company, understanding the different BPO models can be helpful.
Articles
How to Use Outsourcing to Navigate Peak Demand in Your Contact Centre
26/07/23
There are a few main reasons your contact centre might choose to work with an outsourcing partner to manage peak demand
Articles
Ventrica appoints Kathleen Roach as new Head of Continuous Improvement.
19/07/23
Kathleen brings over 22 years of experience in the Contact Centre industry
News
How Your Contact Centre Can Make Money & Increase Revenue
18/07/23
Turning your contact centre into a profit centre is challenging, but can be achieved. Find out how your contact centre
Articles
How to Create a Positive Employee Experience for Hybrid Workers
03/07/23
Gain valuable insights into designing a seamless work environment and nurturing a culture of inclusivity
Articles
How to Attract Better Talent for your Business & Retain Them
03/07/23
Whether you’re a startup or an established global brand, a team of talented individuals can help you achieve your goals
Articles
Ventrica celebrates commitment to Real Living Wage
26/06/23
Ventrica is delighted to announce that they have become a fully accredited “Living Wage" employer.
News
How it Works: Offshore Outsourcing to South Africa
13/06/23
South Africa is a hidden gem in the global BPO landscape. Find out why!
Articles
Contact Centre Resource Planning for Hybrid and WFH Models
31/05/23
See how to make a success out of a hybrid or remote working model
Articles
The Significance of Technology in Hybrid Work
30/05/23
Explore the significance of technology in hybrid work and how it can help your business succeed.
Articles
Delivering Sales Through Service: How to do so Effectively
29/05/23
Contact centres have evolved with the times, digitally transforming customer experience.
Articles
How CX Has Digitally Transformed Contact Centres Globally
26/05/23
Contact centres have evolved with the times, digitally transforming customer experience.
Articles
Omnichannel Shopping For Frictionless Customer Experiences
15/05/23
See how omnichannel shopping can help bring together digital and in-person customer experiences.
Articles
How To Manage Remote Teams & Ensure Their Wellbeing
03/05/23
Learn how to effectively manage your remote workforce and promote their health and well-being.
Articles
Ventrica partners with UK property specialist and software provider Zoopla to enhance customer support.
02/05/23
Ventrica is delighted to announce a new partnership with Zoopla, UK’s leading property specialist & software provider.
Articles
A Guide to Effective Remote Recruiting and Onboarding
26/04/23
Discover our guide to effective remote recruiting & onboarding.
Articles
How to Succeed with Hybrid Working in a Post-Covid World
26/04/23
We look at the benefits of hybrid working for companies and employees, as well as hybrid workplace challenges.
Articles
Integrating Zendesk into your Customer Service Strategy
28/03/23
A tool that’s known for its ability to streamline communication and enhance the overall customer experience is Zendesk
Articles