Ventrica

22/04/24

In this article, we examine the key aspects of data security and data sovereignty in contact centres.

28/03/24

In any customer interaction, you should always be asking yourself: What’s at stake?

20/03/24

Compliance may initially appear overwhelming, but a proactive strategy can help your organisation.

07/02/24

The sense of voyaging into the unknown is what’s getting people excited about this AI-driven wave of transformation.

29/01/24

Why can't companies that say improving their CX is a top priority manage to do it?

12/01/24

Our Chief Financial Officer talks about growth, A.I. and “servant leadership”.

11/01/24

Over £4000 was raised for the Niall Stringer Foundation by Ventrica staff in December 2023.

09/01/24

Why do some brands have the ability to know what will happen or what will appeal to customers long before others do?

14/12/23

If you want to know what you’re doing right or wrong in your business, your customers are the best people to ask.

07/11/23

The pandemic might have ended, but it has left an ongoing health and financial crisis that many are struggling with.

30/10/23

Take a look at the leading technologies that underpin a modern contact centre.

19/10/23

Customers’ perceptions of CX are shaped by every interaction with your business. Learn more.

09/10/23

Rising consumer expectations and evolving technologies, means managing contact centres is a significant challenge

05/10/23

Companies that embrace the possibilities that are opening up before us will likely be the winners.

22/08/23

Ventrica brought out its inner Barbie (and Ken) to raise funds for the amazing Lady McAdden Breast Cancer Trust.

15/08/23

When considering what outsourcing can do for your company, understanding the different BPO models can be helpful.

26/07/23

There are a few main reasons your contact centre might choose to work with an outsourcing partner to manage peak demand

19/07/23

Kathleen brings over 22 years of experience in the Contact Centre industry

18/07/23

Turning your contact centre into a profit centre is challenging, but can be achieved. Find out how your contact centre

03/07/23

Gain valuable insights into designing a seamless work environment and nurturing a culture of inclusivity

03/07/23

Whether you’re a startup or an established global brand, a team of talented individuals can help you achieve your goals

26/06/23

Ventrica is delighted to announce that they have become a fully accredited “Living Wage" employer.

13/06/23

South Africa is a hidden gem in the global BPO landscape. Find out why!

31/05/23

See how to make a success out of a hybrid or remote working model