From the very beginning, our WFH solution was designed to allow our existing teams the option to work fully, or part-time from home, giving us the opportunity to respond quickly to unexpected peaks; but it also enabled the recruitment, training and deployment of new staff without the need for them to come into the office.
Each new WFH Ventrican is onboarded, recruited and trained remotely using virtual classrooms and e-learning environments. Ongoing assessments and coaching support are provided by our quality and training teams. Regular team huddles and one-to-ones are hosted by our team managers and senior leaders with the direct support of our clients.
Our tried-and-tested WFH solution meant we were fully prepared for the operational, technical and cultural challenges of COVD‑19. Planning started at the outset of the pandemic and we began the phased transition of staff to WFM. By the 23rd March 2020, the day lockdown was officially announced, we had successfully moved all staff out of our centres. Critically, every advisor was able to operate fully across all systems and all channels, and the entire transition was managed without a single unplanned break in service.
Our fantastic working environments play an ongoing critical and important part in delivering the quality and high-end customer experiences our clients expect - our WFH solution augments our in-house capability by offering our clients a flexible high-quality contingency for both peak trading, disaster recovery and crisis management.