As expectations evolve, transactional BPO service no longer cuts it. This article explores why the future lies in personalised, emotionally intelligent support.
For Tommee Tippee, Ventrica delivers empathetic, multilingual CX - empowering parents through human connection, rapid resolution and innovative digital self-service.
Ventrica helped Clarks modernise global CX, cut costs by 50%, and transform service delivery through intelligent automation, multilingual support, and strategic innovation.
Integrating Zendesk streamlines communication, enhances CX, improves ticket management, saves costs and boosts customer satisfaction across channels.
Customer feedback shapes success. Online reviews and NPS scores impact trust and reputation. Here are five simple ways to improve your ratings.
For Houseful (Zoopla), Ventrica transformed CX operations - boosting efficiency, reducing costs by 30% and enhancing engagement through innovation and people-first design.
Two-thirds of UK adults identify as vulnerable. Supporting them with empathy and tailored care isn’t just ethical, it’s key to building lasting trust and loyalty.
Managing customer interactions is challenging. Many businesses outsource contact centres to specialists, ensuring expertise in customer experience and operations.
Great customer service is built on empathy, clear communication, and problem-solving. At Ventrica, we train reps to foster loyalty and satisfaction, offering seamless support.
Discover the shift from traditional contact centres to AI-powered, omnichannel hubs, with key technologies like cloud, automation, and data analytics enhancing customer experience.
Ventrica partners with Zoopla to enhance customer experience by providing faster, more consistent support, while offering career development opportunities for customer staff.
Turn customers into brand advocates by delivering emotive, differentiated CX -building loyalty, engagement, and trust that drives sustainable growth.
