Kickstart your CX journey today with expert guidance and flexible entry options
Starting your customer experience journey can feel daunting - but it doesn’t have to be. At Ventrica, we make it easy for ambitious brands to take their first confident step into customer experience, with the right mix of people, platform, and partnership.
Why choose Ventrica as your first CX partner
When you’re new to CX, you want a partner who gets it – and gets you. We’ve helped businesses of all sizes and sectors get up and running with the right platform, people and processes. With Ventrica, you don’t need a full team or a big tech stack to start delivering better customer experiences.
We’ll help you:
- Choose the right initial licences (like Zendesk) for your needs and budget
- Get up and running quickly with hands-on professional services
- Get up and running quickly with hands-on professional services
- Build a CX model that grows with your business
No jargon. No guesswork. Just expert guidance and a solution tailored to you.
The perfect balance of people, process and platform
CX isn’t just about software. It’s about smart choices and human connection. Our team works alongside yours to shape a CX setup that blends digital tools with emotional intelligence – from ticketing systems to tone of voice. We make sure it works not just technically, but commercially, too.
So your first steps are meaningful – and measurable.
We are here to support your customer experience journey
Whether you’re exploring Zendesk for the first time, looking for expert setup, or just need a trusted guide to walk you through it, we’re with you from day one. From a few licences and professional services to get you up and running – to future digital transformation, we can help you at every step and stage of your CX journey.
Because great CX starts with clarity, not complexity.
You can scale when you’re ready
Starting small doesn’t mean staying small. Once your CX is up and running, we help you build on that foundation. From automation and analytics to multilingual support and omnichannel strategy, we scale with you – at your pace, and on your terms.
You can start today knowing there’s a full journey ahead – and we’re with you every step of the way.
Creating personalised journeys across every channel
Customers expect consistent, personal engagement across all platforms.
We deliver omnichannel CX as a standard, creating seamless transitions between voice, chat, email & social. We also are cognisant of “customer memory” that every interaction builds on past conversations and this leads to us creating tailored solutions, with personalised support based on individual needs & preferences.
No matter where customers connect, they always feel recognised, valued, and understood.
Let’s get you started!
Ready to take your first step? Whether you’re just exploring or eager to launch, we’re here to help.
Get in touch today and let’s start building your CX journey together.