Trust
We build strong, transparent relationships with clients and customers, ensuring reliability and integrity in everything we do.
Join us and take the next big step in your career
We’re always on the lookout for talented individuals to join our UK-based team. If you’re passionate, driven, and ready to make an impact, we want to hear from you!
We invest in our people
Scroll down to discover more, your next great opportunity starts here!
Our core values
Ventrica’s core values: trust, passion and boldness, are the foundation of its customer experience solutions. Trust ensures reliability and transparency, passion drives dedicated service and boldness fosters innovation. These values are vital in delivering emotionally intelligent CX that builds strong brand connections, enhances loyalty, and drives long-term growth.
Passion
Our team is dedicated to delivering exceptional customer experiences, driven by enthusiasm and a commitment to excellence.
Boldness
We embrace innovation, think outside the box, and challenge industry norms to create transformative CX solutions.
Ventrica is a great place to work because we are people -oriented, driven by the values of trust, passion and boldness, fostering a supportive environment where everyone thrives and grows together.
Lynn Blackwell, Team leader, Ventrica
Our history
Founded 16 years ago in Southend-on-Sea, Ventrica has grown into a global leading CX provider, blending human empathy with cutting-edge technology. Our journey has seen rapid expansion, strategic partnerships, and award-winning innovation. Today, we are still proudly based in Essex, UK, but support our clients to provide Emotive CX to their customers around the world.
Check out some of the questions our candidates ask
The timeline can vary depending on the number of candidates being considered. Typically, you should expect to hear back within 1-2 weeks after your interview. If it’s taking longer, feel free to follow up with the recruitment team for an update.
The interview process usually consists of a telephone interview with a member of the recruitment team, followed by a one to one interview either in person or via teams with the hiring manager. For some roles there may be more than one interview. For dual language roles a language assessment will also be carried out as part of the interview process. During peak times you may be invited to an assessment centre (group style interview) followed by a short one to one interview.
Typically, you should bring: A copy of your resume or CV.
A list of references (if not provided earlier).
A valid ID
Prepare by researching Ventrica and the campaign you have applied for. We also recommend researching our company culture, and the job role. Be ready to discuss your past experiences and how they align with the position. Practice common interview questions and be prepared to give specific examples that demonstrate your skills. Don’t forget to prepare thoughtful questions to ask the interviewers.
If you cannot attend the interview at the scheduled time, contact the recruiter as soon as possible to request a reschedule.
If you haven’t received feedback within the expected time frame, it’s perfectly fine to follow up politely. Ask if there is any update on the hiring decision or if they need any additional information from you.
Be ready for questions based on your experience and competency-based questions.
Depending on the role, you may be asked to complete assessments. This could include skills-based assessments or language assessments.
Yes, we allow candidates to apply for multiple positions if they feel they are qualified for more than one role. Be sure to indicate which roles you are interested in when applying and keep the recruiter informed about your preferences.
Dress according to the company culture. For most roles, business casual is a safe choice unless otherwise specified. If you’re unsure, it’s always better to slightly overdress than underdress. Do your research on the company’s dress code or ask the recruiter for guidance.
The time frame can vary, but we normally aim to make a decision within a few weeks after the final interview. You will typically be notified whether you’ve been selected or not. If you haven’t received a response, feel free to follow up.