Trusted partner of the housing market for over 10 years
Ventrica has a well-earned pedigree in offering Emotive CX support to leading UK housing developers, including Barratt Developments and McCarthy Stone.
Connecting housing and residents
We understand that purchasing a home is one of the most significant decisions a person can make, and the experience should be as seamless, supportive, and stress-free as possible.
Through a blend of AI-driven efficiency and human empathy, we help property developers, house builders, and retirement living providers deliver outstanding customer service from the initial enquiry to post-move-in support.
Decade-long partnerships, proven impact
Barratt Developments: As the UK’s largest housebuilder, Ventrica delivers scalable, customer-first service that can handle everything from pre-sales enquiries to aftercare support. Barratts ensure their clients swift, empathetic communication across multiple channels, reinforcing their reputation for quality and trust.
McCarthy Stone: Specialising in retirement living, McCarthy Stone’s customers require tailored, attentive support. Ventrica provides dedicated customer service teams, ensuring homeowners and their families receive the care, information, and reassurance they need that enhances both brand trust and customer satisfaction.
10+ years of partnership with both brands, delivering consistently high customer satisfaction and retention rates.
Seamless customer journey management from first enquiry to long-term homeowner support
The homebuying journey involves multiple touchpoints, and every interaction matters. Ventrica ensures developers and housing providers can deliver exceptional service at every stage.
- Sales & enquiry management: Guiding prospective buyers through the purchasing process with expert support
- Move-in & aftercare support: Managing customer expectations and resolving post-move-in queries efficiently
- Warranty & repairs assistance: Coordinating with property teams to handle service requests and issue resolution
- Resident & community engagement: Providing long-term support for homeowners, including community management
- Multilingual contact centre: Supporting diverse buyers and investors, both UK-based and overseas
Combining AI-driven efficiency and human service
Buying a home is an emotional and financial investment, and customers expect personalised, responsive service.
Ventrica provides AI-powered chat & automation, ensuring customers receive instant answers to common queries. This is backed by 24/7 omnichannel support, seamlessly integrating phone, email, chat, and social media.
Our expert-trained customer service teams always deliver empathetic, professional guidance at every stage of the journey.
By leveraging data-driven insights, we help housing developers optimise customer journeys, reduce response times, and enhance overall brand perception.
A partner the housing sector can trust
Ventrica offers you both scalability & flexibility, adapting to market demands from sales booms to long-term homeowner engagement, and this is backed by a customer-first approach, blending human empathy with AI-driven efficiency to deliver the best possible service.
Why should you trust Ventrica? Because our specialist expertise is backed by over a decade of experience supporting UK housebuilders and retirement living providers.
Start a conversation with the customer experience specialists
Proven results – Enhancing customer satisfaction, retention, and referral rates for top housing brands.