Skip to content

It’s as simple as 1,2,3 over 3 days

Day 1 – Discovery

Understand what’s really happening

We meet with your team, access your Zendesk instance, and explore how your platform and processes are performing today.

Day 2 – Analysis

Spot the gaps and unlock the gains

Our experts dig deep to identify friction points, missed opportunities and smart fixes that empower agents and elevate the experience.

Day 3 – Delivery

Get a clear, confident path forward

We present your tailored findings, complete with quick wins, strategic recommendations and an action plan to move your CX forward.

Ready to get started?

"*" indicates required fields

Maximise Zendesk. Humanise CX.
See results in just 3 days.

As a trusted strategic Zendesk Premium Partner, we know that even the most powerful platforms need fine-tuning to deliver standout CX. Our free Zendesk health check helps you unlock hidden value, improve agent performance and make every interaction count – without pressure or commitment.

Ask yourself these questions:
• Is your Zendesk performing at its best?
• Can you get more added value?
• Do you want to address common challenges?

Whether you’re scaling fast, struggling with complexity or simply sensing untapped potential in your CX, our 3-step diagnostic gives you a sharp, expert perspective on what’s working, what’s missing – and what to do next.

But don’t just take our word for it – hear from one of our clients:

What stood out most was Ventrica’s practitioner mindset. They didn’t just review our Zendesk setup – they truly understood the pressures we face day to day as they’ve been there. The health check surfaced blind spots we hadn’t considered and the recommendations resulted in a few quick wins, improving agent efficiency and response times.

What do we assess?

Technical review

  • Configuration & system setup
  • Workflows, triggers & automations
  • Channel optimisation
  • Agent interface & productivity tools
  • Integration health & data flow
  • Reporting structure & metrics

Customer experience layer

  • Customer journey touchpoints
  • Agent empowerment capabilities
  • Self-service effectiveness
  • Response quality frameworks
  • Satisfaction drivers
  • Loyalty-building opportunities

Hear from Will at Zendesk and Pete from Ventrica, as to why it works

What’s in it for you?

  • Discover quick wins and long-term improvements
  • Benchmark your current CX performance
  • Identify blind spots in process, tech, or service
  • Tailored advice to your brand, goals and customers

We’ve scored★★★★★ on all the health checks we’ve carried out!

What you can expect from us?

Comprehensive report

Detailed analysis of your Zendesk instance with prioritised recommendations for immediate and long-term improvements

Executive presentation

Interactive sessions to walk through findings, discuss recommendations, and answer your questions

Action plan

Clear roadmap with quick wins and strategic initiatives to enhance your customer experience

How it works, just three simple steps to CX clarity

Step 1 – Access

Share access (safely). You stay in control

We request short-term, secure access to your Zendesk platform and relevant CX data—enough to assess what’s happening without disrupting your day-to-day.

Step 2 – Deep dive

We analyse the tech and the human layer

Our CX specialists explore your platform setup, workflows, agent tools and real interactions—blending data insight with emotional intelligence to uncover what’s really going on.

Step 3 – Clear picture

Actionable insight, prioritised for real-world impact

You’ll receive a tailored report with practical, prioritised recommendations. What’s working. What’s not. And what to do next to unlock better performance, empathy and loyalty.

No hard sell. Just hard facts.

We combine deep Zendesk expertise with human-centred insight to show you what’s working, what’s not, and what’s next – fast. We can help you put a plan into action.

Let’s take the guesswork out of your CX performance

Book your free Zendesk health check and get expert, honest insight – no obligation, no pressure.