Day 1 – Discovery
Understand what’s really happening
We meet with your team, access your Zendesk instance, and explore how your platform and processes are performing today.
Unlock the full potential of your Zendesk CX. It’s free!
What if your Zendesk CX could do more? Our free health check uncovers what’s working, what’s not - and what’s possible. No pressure, no strings. Just expert insight to help you streamline, empower and elevate.
It’s as simple as 1,2,3 over 3 days
Day 2 – Analysis
Spot the gaps and unlock the gains
Our experts dig deep to identify friction points, missed opportunities and smart fixes that empower agents and elevate the experience.
Day 3 – Delivery
Get a clear, confident path forward
We present your tailored findings, complete with quick wins, strategic recommendations and an action plan to move your CX forward.
Ready to get started?
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Maximise Zendesk. Humanise CX.
See results in just 3 days.
As a trusted strategic Zendesk Premium Partner, we know that even the most powerful platforms need fine-tuning to deliver standout CX. Our free Zendesk health check helps you unlock hidden value, improve agent performance and make every interaction count – without pressure or commitment.
Ask yourself these questions:
• Is your Zendesk performing at its best?
• Can you get more added value?
• Do you want to address common challenges?
Whether you’re scaling fast, struggling with complexity or simply sensing untapped potential in your CX, our 3-step diagnostic gives you a sharp, expert perspective on what’s working, what’s missing – and what to do next.
But don’t just take our word for it – hear from one of our clients:
What stood out most was Ventrica’s practitioner mindset. They didn’t just review our Zendesk setup – they truly understood the pressures we face day to day as they’ve been there. The health check surfaced blind spots we hadn’t considered and the recommendations resulted in a few quick wins, improving agent efficiency and response times.
What do we assess?
Technical review
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Configuration & system setup
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Workflows, triggers & automations
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Channel optimisation
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Agent interface & productivity tools
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Integration health & data flow
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Reporting structure & metrics
Customer experience layer
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Customer journey touchpoints
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Agent empowerment capabilities
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Self-service effectiveness
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Response quality frameworks
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Satisfaction drivers
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Loyalty-building opportunities
Hear from Will at Zendesk and Pete from Ventrica, as to why it works
What’s in it for you?
- Discover quick wins and long-term improvements
- Benchmark your current CX performance
- Identify blind spots in process, tech, or service
- Tailored advice to your brand, goals and customers
We’ve scored★★★★★ on all the health checks we’ve carried out!
What you can expect from us?
Comprehensive report
Detailed analysis of your Zendesk instance with prioritised recommendations for immediate and long-term improvements
Executive presentation
Interactive sessions to walk through findings, discuss recommendations, and answer your questions
Action plan
Clear roadmap with quick wins and strategic initiatives to enhance your customer experience
How it works, just three simple steps to CX clarity
Step 1 – Access
Share access (safely). You stay in control
We request short-term, secure access to your Zendesk platform and relevant CX data—enough to assess what’s happening without disrupting your day-to-day.
Step 2 – Deep dive
We analyse the tech and the human layer
Our CX specialists explore your platform setup, workflows, agent tools and real interactions—blending data insight with emotional intelligence to uncover what’s really going on.
Step 3 – Clear picture
Actionable insight, prioritised for real-world impact
You’ll receive a tailored report with practical, prioritised recommendations. What’s working. What’s not. And what to do next to unlock better performance, empathy and loyalty.
No hard sell. Just hard facts.
We combine deep Zendesk expertise with human-centred insight to show you what’s working, what’s not, and what’s next – fast. We can help you put a plan into action.
Let’s take the guesswork out of your CX performance
Book your free Zendesk health check and get expert, honest insight – no obligation, no pressure.