Day 1 – Discovery
Understand what’s really happening
We meet with your team, access your Zendesk instance, and explore how your platform and processes are performing today.
What if your Zendesk CX could do more? Our free health check uncovers what’s working, what’s not - and what’s possible. No pressure, no strings. Just expert insight to help you streamline, empower and elevate.
Understand what’s really happening
We meet with your team, access your Zendesk instance, and explore how your platform and processes are performing today.
Spot the gaps and unlock the gains
Our experts dig deep to identify friction points, missed opportunities and smart fixes that empower agents and elevate the experience.
Get a clear, confident path forward
We present your tailored findings, complete with quick wins, strategic recommendations and an action plan to move your CX forward.
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As a trusted strategic Zendesk Premium Partner, we know that even the most powerful platforms need fine-tuning to deliver standout CX. Our free Zendesk health check helps you unlock hidden value, improve agent performance and make every interaction count – without pressure or commitment.
Ask yourself these questions:
• Is your Zendesk performing at its best?
• Can you get more added value?
• Do you want to address common challenges?
Whether you’re scaling fast, struggling with complexity or simply sensing untapped potential in your CX, our 3-step diagnostic gives you a sharp, expert perspective on what’s working, what’s missing – and what to do next.
But don’t just take our word for it – hear from one of our clients:
We’ve scored★★★★★ on all the health checks we’ve carried out!
Detailed analysis of your Zendesk instance with prioritised recommendations for immediate and long-term improvements
Interactive sessions to walk through findings, discuss recommendations, and answer your questions
Clear roadmap with quick wins and strategic initiatives to enhance your customer experience
Share access (safely). You stay in control
We request short-term, secure access to your Zendesk platform and relevant CX data—enough to assess what’s happening without disrupting your day-to-day.
We analyse the tech and the human layer
Our CX specialists explore your platform setup, workflows, agent tools and real interactions—blending data insight with emotional intelligence to uncover what’s really going on.
Actionable insight, prioritised for real-world impact
You’ll receive a tailored report with practical, prioritised recommendations. What’s working. What’s not. And what to do next to unlock better performance, empathy and loyalty.
No hard sell. Just hard facts.
Book your free Zendesk health check and get expert, honest insight – no obligation, no pressure.