Centralising your global customer service requirements into a single UK hub avoids the need to set up multiple customer service centres in diverse countries, thus reducing costs, saving time on training and providing a more consistent and unified customer experience.
Based just 45 minutes from London and situated in a large town that is culturally diverse, Ventrica is ideally placed to attract high quality multilingual staff who have settled in the locality.
We also have an extensive multilingual homeworking facility designed to provide our clients with maximum flexibility and agility.
See our multilingual service in action – watch the video
We only employ ‘native language’ speakers with the caveat being they must also possess exemplary English spoken and written skills too.
International candidates joining our organisation go through the same rigorous application process as our English staff and within our Assessment Centre are tested thoroughly for their grammatical and written skills alongside a host of other core disciplines. We only employ staff who have an aptitude for sales and customer service and who possess the correct blend of people skills, coupled with the right personality traits and attitudinal behaviours. In essence the core skills and attributes of our international team mirror those of our UK staff.
Languages covered include: French, Italian, Spanish, Portuguese, Dutch, German and Polish to name but a few.