We carefully choose the type of staff most suited to work with your business and typically we are looking at personality traits, attitudinal behaviours, previous experience, desire and enthusiasm to be part of your team. Ultimately we aim to staff your business with fans of your brand, products and services.
We then engage the team via a thorough induction process, good communication, training, and immersion in your products and services.Speak to us about outsourcing your customer services
One of our experienced Account Managers will work closely with you in a clear and structured way from initial planning through to account implementation and throughout the contracted term. Other staff key to delivering the service such as our Head of Operations, Head of Client Services, Training Officers, Service Delivery Managers, Team Managers and IT personnel are also involved from the outset, ensuring everybody has a clear and definitive understanding of your requirement.
Upon going live, strict quality control and monitoring procedures ensure we are delivering service excellence and intelligent reporting provides instant feedback of how we are performing against agreed service levels.
Regular communication and business review meetings help to ensure consistency and set in place goals for continuous improvement.