Download the free report and learn why Ventrica was named as a major contender by Everest Group, and what that means for the business.

  • An overview of Ventrica’s Capabilities and offerings ​
  • An assessment and detailed profiles of 37 CXM service providers
  • A comprehensive picture of Ventrica’s service focus
  • Discover key IP solutions, domain investments, and case studies

What is the PEAK Matrix® ?

The PEAK Matrix provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

Each report evaluates 15-25 top service providers, solutions, locations, or products within a specific function, process, or industry. They use the PEAK Matrix® to classify subjects as Leaders, Major Contenders, or Aspirants, and highlight Star Performers based on significant year-over-year improvements. The reports also provide updated information and insights on service providers and locations.

Major Contender

A Leading CXM provider in the EMEA PEAK Matrix

Digital & AI Technologies

Invested heavily in digital and AI technologies, especially gen AI solutions

Digital Transformation

Buyers value their digital transformation, relationship management, and service delivery.

Download the "Everest Group CXM Services Peak Matrix® Assessment 2024 Report"