Everest Group CXM Services Peak Matrix® Assessment 2024 Report
In this report, Find out why Ventrica was named as a major contender by Everest Group, and what that means for the business.
In this report, Find out why Ventrica was named as a major contender by Everest Group, and what that means for the business.
The PEAK Matrix provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.
Each report evaluates 15-25 top service providers, solutions, locations, or products within a specific function, process, or industry. They use the PEAK Matrix® to classify subjects as Leaders, Major Contenders, or Aspirants, and highlight Star Performers based on significant year-over-year improvements. The reports also provide updated information and insights on service providers and locations.
A Leading CXM provider in the EMEA PEAK Matrix
Invested heavily in digital and AI technologies, especially gen AI solutions
Buyers value their digital transformation, relationship management, and service delivery.