Zendesk Integrations - Much more than case management

Zendesk Integrations - Much more than case management

Zendesk is much more than a simple case management solution. It can help transform your entire customer experience operation, providing great benefits such as:

  • Time saved on admin and reduced advisor error rate (integrating 3rd party solutions into a single source of truth)
  • More personalised customer experiences
  • True omnichannel services
  • Effective knowledge management
  • Detailed customer experience analysis, including satisfaction and sentiment analysis

As an official Zendesk development partner, with over 10 years of experience in improving customer experience for the world’s leading brands, we can help you get the most out of Zendesk to achieve your CX goals. If you require a Zendesk app developer and partner with expertise that gets results, Ventrica are ready when you are.

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Our Zendesk development approach

We work in transparent, collaborative partnerships with our clients to deliver effective Zendesk solutions that are built around the needs of their customers and their businesses. Solutions such as Zendesk live chat helps to ensure customers can communicate swiftly without issue. With our approach, the integration of Zendesk helps your excellent customer experience to continue.

Our team are experienced in agile, waterfall and appropriate project delivery methodologies. This enables us to take the best approach to deliver maximum value, utilising our expert Zendesk training. Our approach broadly follows these simple steps:

Our CX consultants will work with you to:

  • Scope your requirements
  • Set key objectives with CX adoption
  • Define customer needs and journeys
  • Understand legacy technology dependencies
  • Form a solution delivery plan

Our Zendesk Software and App Developers will:

  • Build and tailor standard Zendesk solution to your needs
  • Integrate third-party tools, e.g. CRM or order management systems
  • Utilise suitable Zendesk Marketplace applications and develop custom apps where needed
  • Build real-time reporting tools
  • Continuously deliver incremental improvements

Our Training Team will deliver:

  • Bespoke training sessions
  • Best practice guidance and usage guide
  • Updated training plan as improvements rolled out

  • Robotic Process Automation (RPA)
  • Conversational Commerce
  • Customer Experience Artificial Intelligence (AI) and Bots
  • Customer Relationship Management (CRM)
  • LivePerson Development
Get the most out of Zendesk and transform your customer experience
Journey Mapping